Open to opportunities

Jenna Jeffrey

@jennajeffrey

Message

Motivated professional with strong communication and customer service skills.

United States

Message

What I'm looking for

I am looking for a role that fosters personal growth and values strong communication and teamwork.

I am a motivated and adaptable professional with a strong background in customer service and client-facing roles. Currently, I work as a Client Consultant at Flagstar Bank, where I excel in providing exceptional service through both in-person and phone interactions. My role requires critical thinking and mathematical skills to manage cash operations efficiently, ensuring client satisfaction through effective problem-solving.

Previously, I served as a Dental Assistant at Daily Dental, where I supported clinical procedures and maintained sterilization protocols. My empathetic approach to patient interactions helped create a calm environment for patients. Additionally, I gained valuable leadership experience as a Manager in Training at The Buckle, where I led team meetings and developed strong time management and communication skills in a fast-paced retail setting.

Experience

Work history, roles, and key accomplishments

Current

Client Consultant I

Current

Flagstar Bank

Jan 2025 - Present (6 months)

Provided excellent customer service through in-person and phone interactions, applying critical thinking and mathematical skills in daily transactions and problem-solving. Managed cash operations with attention to detail and efficiency, and contributed to client satisfaction strategies in team meetings.

Customer Service Critical Thinking Problem Solving Team Collaboration

Dental Assistant

Daily Dental

Sep 2023 - Dec 2023 (3 months)

Supported dental staff with clinical procedures and patient care, maintaining sterilization protocols and organizing clinical tools and materials. Delivered a calm, empathetic approach to patient interactions.

Patient Care Sterilization Empathy

Manager in Training

The Buckle

Sep 2021 - Sep 2023 (2 years)

Led team meetings and participated in leadership strategy sessions, developing strong time management and communication skills. Applied critical thinking and customer service skills in a fast-paced retail environment.

Leadership Time Management Communication Critical Thinking Customer Service

Education

Degrees, certifications, and relevant coursework

Southern New Hampshire University

Bachelor of Arts, Psychology

Currently pursuing a Bachelor of Arts in Psychology. This program is designed to provide a comprehensive understanding of human behavior and mental processes. The curriculum covers various psychological theories and research methods.