Nancy Gomez

I am a customer experience leader with over eight years of hands-on experience improving service standards, streamlining workflows, and leading multi-site teams. I prioritize data-driven decisions that boost efficiency and retention.

At dental and field-service organizations I managed day-to-day operations, dispatching, and front-desk functions while acting as the primary escalation point for clients and technicians. My leadership improved organizational efficiency by 40% and reduced outstanding payments by 50% through targeted process changes.

I excel at high-volume customer engagement, consultative sales, and team development—onboarding staff across five locations and refining protocols to raise service consistency. I combine compliance discipline (HIPAA) with digital engagement tactics, having managed social channels to increase brand visibility.

I seek roles where I can apply operational leadership, service delivery optimization, and data analysis to elevate client experiences and drive measurable business outcomes.