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Jenna Dummer

@jennadummer

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Operations Scheduler at Insight Global for Xcel Energy, coordinating regional compliance schedules.

United States

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What I'm looking for

I'm looking to bring structure, accountability, and a people-first approach to an organization that makes a social impact.

At Insight Global for Xcel Energy, I develop and manage multi-week rolling schedules across the region, aligning work with customer expectations, compliance standards, and operational needs.

At San Diego Gas and Electric, I maintained time tracking and payroll data in Excel and supported daily operations for Line and Trouble crews. I also developed a Callout System schedule using ARCOS entries to support accurate crew dispatching.

At The Select Group for San Diego Gas and Electric, I coordinated customer-relevant job details and supported crews through scheduling and job completion. I triaged customer requests and coordinated traffic control and hazardous-material clean-up scheduling.

Experience

Work history, roles, and key accomplishments

Current

Operations Scheduler

Current

Insight Global for Xcel Energy

Sep 2025 - Present (1 year 1 month)

Develop and manage multi-week rolling schedules across region, ensuring alignment with customer expectations, compliance standards, and operational performance metrics. Collaborate with supervisors and stakeholders to maintain scheduling discipline and enhance customer satisfaction.

Scheduling Compliance Stakeholder Management Communication Skills Planning

Operations Assistant

San Diego Gas and Electric

May 2022 - Mar 2025 (2 years 10 months)

Lead and maintain time tracking and payroll data in Excel to ensure accurate and timely payments. Oversee daily operational processes for more than 50 Line and Trouble crews.

Excel Payroll Time Tracking Operations Crew Management ARCOS Communication Skills

Service Coordinator

The Select Group for San Diego Gas and Electric

Sep 2021 - May 2022 (8 months)

Provide customer-relevant job details across Gas and Electric to effectively facilitate customer expectations and scope of duties. Maintain clear communication with crews to support timely and informed work completion.

Customer Service Communication Skills Scheduling Coordination Problem Solving

Executive Assistant

The Diamond Daughters

Jan 2021 - Dec 2021 (11 months)

Optimized POS and checkout experience to include integration of cost-split procedures. Assisted in training new employees, ensuring readiness and early adoption to standard operating procedures.

POS Training Standard Operating Procedures Retail

Sales Associate

LASERAWAY

Jan 2020 - Dec 2021 (1 year 11 months)

Maintained existing client relations and services while focusing on personalized upsell opportunities. Focused on acquisition via direct customer acquisition for new-client leads.

Client Relations Upselling Sales Client Acquisition