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Dannelle Jakobe

@dannellejakobe

Operations Support Specialist at Black Hills Energy, coordinating Gas Operations work orders, compliance records, and GIS updates.

United States

Message

At Black Hills Energy, I support Gas Operations by coordinating work activities, scheduling, and documentation for technicians, contractors, management, and internal departments. I create and track work orders and update GIS mapping and operational records using field data.

I also assist with compliance tracking, audit preparation, and documentation reviews, and coordinate training and compliance-related activities. I process invoices and maintain records in line with company and regulatory requirements.

Previously, I supported utility compliance at Puget Sound Energy as an Engineering Assistant and Administrative Specialist, verifying contractor data, maintaining regulatory records, and processing SAP notifications. At HydromaxUSA, I reviewed field data and created reports to verify completion and quality.

Experience

Work history, roles, and key accomplishments

Current

Operations Support Specialist

Current

Black Hills Energy

Oct 2022 - Present (3 years 11 months)

Support Gas Operations through coordination of work activities, scheduling, documentation management, and communication between technicians, contractors, management, and internal departments. Create, maintain, track, and close work orders while ensuring accurate documentation and regulatory record retention requirements are met.

Work Order Management Documentation Compliance Audit Preparation Invoicing GIS Mapping contractor coordination Regulatory Compliance Microsoft Office SAP ESRI Peoplesoft CIS Locus View Field Services

Quality Control Analyst

HydromaxUSA

May 2021 - Jun 2022 (1 year 1 month)

Reviewed, processed, and created deliverables based on data for various organizations through the Esri and SAP systems. Created reports from field data to verify completion and quality of completion.

ESRI SAP data review Reporting Quality Control Compliance Record keeping Communication Skills

Homemaker

Jan 2019 - May 2021 (2 years 4 months)

Managed household operations, scheduling, budgeting, and coordination responsibilities while supporting family and volunteer commitments.

Scheduling Budgeting Coordination Household Management

Engineering Assistant

Puget Sound Energy

Aug 2017 - Jan 2019 (1 year 5 months)

Supported utility compliance initiatives through verification of contractor-submitted data and maintenance of regulatory records. Created training materials and processed documentation for new employees and department procedures.

Compliance Data Verification Training Materials Documentation SAP Invoice Processing Audit Support Stakeholder Coordination

Administrative Specialist

Puget Sound Energy

Aug 2015 - Aug 2017 (2 years)

Assisted the department in completing varied duties and tasks, such as taking on tasks outside the job description to help the team complete the workload. Made updates to department databases and SAP, and created notifications in SAP for compliance-related work.

SAP Database Management Compliance Scheduling Client Communication Office Administration Coordination

Base Reviewer

InfraSource

Aug 2012 - Aug 2015 (3 years)

Maintained department databases, SAP, and other systems. Reviewed completed utility construction packages for accuracy, quality, and compliance with company standards.

SAP Database Management Quality Review Compliance Coordination Office Administration