Bethany Johnson

Process 100+ invoices monthly for the Mississippi region and maintain documentation for construction operations. Communicate with foremen and Customer Support Managers about planned outages and operational requests.

Coordinated daily and weekly service crew schedules, departmental meetings, storm-response activities, and conference-room bookings. Supported Engineering, Customer Service, Vegetation, and Operations with work order corrections, weekly reports, and process tracking.

Supervised and coached customer service representatives, supported new-hire training, and resolved escalated customer concerns through account review and problem solving. Tracked employee time records and supported time approval for biweekly payroll processing.

Established electrical service accounts, researched billing concerns, and used CCS to review account and service information and resolve customer issues.

Processed money orders, cash transactions, and money transfers with attention to accuracy and established procedures. Assisted customers with transaction questions.

Completed high school education, earning a diploma.