Open to opportunities

Ricardo Boittieux

@ricardoboittieux

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Accomplished Senior Manager with extensive insurance industry experience.

Mauritius

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What I'm looking for

Experienced in business development and operations, I seek a role to drive growth and optimize processes. Skilled in strategic partnerships and delivering measurable results, I aim to contribute to an innovative organization that values collaboration and operational excellence, while furthering my professional growth.,

I am an accomplished Senior Manager with extensive experience in the insurance industry, currently serving as the Head of Motor and Individual Risk. My proven track record in driving strategic growth, optimizing risk management processes, and enhancing operational efficiency has been instrumental in my career. I possess strong leadership skills and expertise in managing cross-functional teams, ensuring compliance, and developing innovative solutions to meet business objectives.

Throughout my career, I have adeptly navigated complex market environments, built lasting client relationships, and led product development initiatives. My experience includes setting up customer-centric approaches in claims departments, training staff, and implementing effective workflows to meet KPIs. I am passionate about leveraging my skills and experience to contribute to the continued success of an organization in a senior executive or leadership role.

Experience

Work history, roles, and key accomplishments

Current

Claims Department Lead

Current

Sanlam GI

Sep 2020 - Present (4 years 10 months)

Established a customer-centric workflow in the claims department, ensuring KPI adherence and accurate provisioning. Developed the information system for tracking and reporting, and implemented the Kata Process.

Claims Management Workflow Optimization KPI Tracking Data Analysis Customer Service Training Development Ex Gratia Claims

Current

Head of Motor and Individual Risk

Current

Sanlam GI

Sep 2020 - Present (4 years 10 months)

Led the Motor & Individual Risk department, overseeing strategic growth and operational efficiency. Implemented corrective actions based on monthly portfolio analysis to optimize loss ratios.

Risk Management Strategic Planning Compliance Team Leadership Data Analysis Product Development Customer Service Pricing AML CFT Client Relationship Management

Claims Specialist

MUA

Jun 2007 - Sep 2020 (13 years 3 months)

Progressed from claims handler to claims specialist, managing all classes of business including motor, non-motor, and health. Responsible for IS system enhancements to improve efficiency and implemented a workflow for motor department cycle time.

Claims Handling Quality Control System Enhancements Workflow Design Contract Management KYC Document Management

Underwriter, Claims Officer, Cashier

MUA

Jun 2004 - Jun 2007 (3 years)

Gained foundational skills in underwriting, claims, and cashier duties at the branch office. Handled basic operations and customer interactions.

Underwriting Claims Processing Customer Service Data Entry Policy Management Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Charles Telfair Institute

Bachelor in Business Management & Leadership, Business Management & Leadership

Currently pursuing a Bachelor in Business Management & Leadership (BBML) at Charles Telfair Institute. This program focuses on developing comprehensive business acumen and leadership skills essential for senior management roles.

Charles Telfair Institute

Diploma in Business Management, Business Management

Completed a Diploma in Business Management at Charles Telfair Institute. This diploma provided foundational knowledge in business principles and management practices.