Al Mezoudi Abdeljalil
@almezoudiabdeljalil
Experienced customer service supervisor with a strong leadership background.
MauritiusWhat I'm looking for
With over two decades of experience in customer service and management, I have honed my skills in leading teams and enhancing customer experiences across various sectors. My journey began as a Primary School Teacher in Morocco, where I developed a strong foundation in communication and teamwork. Transitioning to the hospitality industry in Dubai, I excelled in roles from Guest Relation Agent to Customer Service Supervisor, consistently recognized for my dedication to service excellence.
At Lucky Boutique Company Ltd in Mauritius, I currently oversee operations for three shops, ensuring that customer service standards are met and exceeded. My role involves training staff, managing schedules, and addressing customer queries and complaints effectively. I take pride in fostering a positive work environment and building strong relationships with both customers and team members, which has led to numerous accolades throughout my career.
Experience
Work history, roles, and key accomplishments
Customer Service Supervisor
Lucky Boutique Company Ltd
Jan 2017 - Apr 2024 (7 years 3 months)
Managed customer service operations across three shops, reporting directly to the Managing Director. Responsibilities included staff training, handling customer queries and complaints, and overseeing recruitment and scheduling.
Customer Service Coordinator
Aspire Lifestyle
Jan 2015 - Apr 2017 (2 years 3 months)
Handled high-profile client requests and assisted customers via calls and webchat, ensuring a positive experience. Developed relationships with clients to understand their preferences.
Guest Service Associate
The Dubai Mall, Emaar Malls
Feb 2014 - Jan 2015 (11 months)
Escorted VIP guests and managed inquiries. Ensured proper activation of Gift Cards and maintained a high level of guest satisfaction.
Guest Service Team Leader
Pullman & Sheraton MOE Hotel
Jan 2010 - Feb 2014 (4 years 1 month)
Oversaw switchboard operations and received guest calls professionally. Responsible for scheduling and training new staff.
Guest Relation Agent
Novotel & Ibis DWTC Hotel
Jun 2008 - Jan 2010 (1 year 7 months)
Welcomed guests and attended to VIP inquiries. Prepared welcome folders and provided information about hotel amenities.
Call Centre Supervisor
Allo Pontedera Call Centre
Jan 2003 - Feb 2008 (5 years 1 month)
Managed worldwide Western Union transactions and trained new staff on quality standards. Assisted in daily operations and set business targets.
Primary School Teacher
Ministry of Education Public Schools
Jan 1995 - Jan 2003 (8 years)
Conducted classroom teaching and prepared lesson plans. Collaborated with colleagues to enhance productivity and communicated student progress to parents.
Education
Degrees, certifications, and relevant coursework
Centre de formation des instituteurs
Diploma in Education, Education
1993 - 1995
Completed a Diploma in Education, focusing on teaching methodologies and classroom management.
Ibn Suleyman Roudani High School
Baccalaureate, Modern Literatures
1990 - 1993
Achieved a Baccalaureate in Modern Literatures, studying various literary works and critical analysis.
Tech stack
Software and tools used professionally
Availability
Location
MauritiusAuthorized to work in
Job categories
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