Al Mezoudi Abdeljalil

Managed customer service operations across three shops, reporting directly to the Managing Director. Responsibilities included staff training, handling customer queries and complaints, and overseeing recruitment and scheduling.

Handled high-profile client requests and assisted customers via calls and webchat, ensuring a positive experience. Developed relationships with clients to understand their preferences.

Escorted VIP guests and managed inquiries. Ensured proper activation of Gift Cards and maintained a high level of guest satisfaction.

Oversaw switchboard operations and received guest calls professionally. Responsible for scheduling and training new staff.

Welcomed guests and attended to VIP inquiries. Prepared welcome folders and provided information about hotel amenities.

Managed worldwide Western Union transactions and trained new staff on quality standards. Assisted in daily operations and set business targets.

Conducted classroom teaching and prepared lesson plans. Collaborated with colleagues to enhance productivity and communicated student progress to parents.

Completed a Diploma in Education, focusing on teaching methodologies and classroom management.

Achieved a Baccalaureate in Modern Literatures, studying various literary works and critical analysis.