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Jenifer Zabala

@jeniferzabala

I build operating frameworks and lead cross-functional strategic projects across international brand portfolios.

Germany
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What I'm looking for

I'm looking to lead strategic, cross-functional initiatives where I can turn ambiguity into scalable operating models, align stakeholders across markets, and deliver portfolio-level outcomes.

At Meliá Hotels International, I led marketing and brand initiatives end to end across a seven-brand portfolio, turning ambiguous briefs into launches, reporting, and repeatable processes.

I built the guidelines and operating framework used as a shared standard across markets and partners, while managing a high-volume project pipeline and aligning marketing, product, and tech teams under deadline pressure.

Earlier, I managed front-office and guest experience teams at Meliá and owned logistics, budgets, and stakeholder communication for brand activations at Hilton Hotels and Waldorf Astoria across Amsterdam and Rome.

Experience

Work history, roles, and key accomplishments

Meliá Hotels International logoMI

Brand & Product Development Manager

Apr 2021 - May 2026 (5 years 1 month)

Led marketing and brand initiatives end to end across a 7-brand portfolio, from ambiguous brief to launch and reporting, designing new processes from the ground up. Built the guidelines and operating framework used as the shared standard across every market and partner, coordinating cross-functional teams under deadline pressure.

Education

Degrees, certifications, and relevant coursework

OS

OSTELEA

Master of Science, Revenue Management, Marketing & E-Commerce

MSc in Revenue Management, Marketing & E-Commerce from OSTELEA, Barcelona, completed in 2021.

Rey Juan Carlos University logoRU

Rey Juan Carlos University

Bachelor of Arts, Tourism & Hospitality

BA in Tourism & Hospitality from Rey Juan Carlos University, Madrid, completed in 2016.

Tech stack

Software and tools used professionally

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