Open to opportunities

Jenee Michaux

@jeneemichaux

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I troubleshoot servers, automotive software, and integrations to keep customers and business operations running.

United States

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What I'm looking for

I'm seeking a dynamic IT role where I can use my troubleshooting, server deployment, application support, automation, and documentation experience to maintain reliable service and high customer satisfaction.

At Audatex Solera, I deploy and configure Windows servers, troubleshoot on-premise and cloud environments, and support automotive software for business-critical operations.

I work closely with cross-functional teams and sales to manage account provisioning, application rollouts, feature additions, and routine-task automation. I also use Salesforce for documentation and knowledge base creation, and resolve QuickBooks integration errors with third-party applications.

Previously, I provided technical support for tax and finance software at Thomson Reuters, including remote troubleshooting, printer installation, and customer billing and renewal support.

Across technical support and customer service roles, I've resolved software, mobile application, navigation, printer, account, and customer-service issues while maintaining clear communication, documentation, confidentiality, and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

Audatex Solera Company

Jan 2019 - Present (7 years 7 months)

Deploy and configure Windows servers to ensure reliable performance and uptime for business-critical operations. Diagnose system issues and execute resolutions during outages, ensuring minimal impact on service delivery and customer experience.

Windows Server Troubleshooting Salesforce Quickbooks Automation Documentation Customer Service