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Marcus Clayborn

@marcusclayborn

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I resolve hardware, software, connectivity, and account issues through remote customer and IT support.

United States

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What I'm looking for

I'm looking for a remote technical support role where I can resolve end-user hardware, software, connectivity, and account issues while delivering professional customer service and collaborating with IT teams.

I've provided remote customer and IT support for BroadPath Healthcare Solutions, Support.com, Sitel, and ARISE, resolving hardware, software, connectivity, account, and application issues through phone, email, and chat.

At BroadPath, I supported end users, imaged PCs, installed applications, tracked IT equipment in Salesforce, and partnered with internal IT teams on escalated problems. At Support.com, I delivered Tier II ISP support, managed user accounts and security permissions, and documented troubleshooting solutions.

I bring 7+ years of technical support experience, strong ticket documentation and remote diagnostics skills, and a customer-focused approach to fast-paced remote environments.

Experience

Work history, roles, and key accomplishments

Client IT Specialist

BroadPath Healthcare Solutions

Oct 2018 - Jul 2023 (4 years 9 months)

Provided technical support through phone, email, and chat channels. Troubleshot hardware, software, and connectivity issues for users, assisted with imaging PCs and installing software, and tracked IT equipment using Salesforce.