Albrittney Kirk
@albrittneykirk
I resolve customer, payment, POS, and technical support issues in high-volume environments.
United StatesWhat I'm looking for
I'm currently supporting suppliers and buyers at AvidXchange, resolving payment, account-access, and product inquiries while documenting cases and coordinating with internal teams for timely resolution.
Previously, I provided technical and account support at Carvana, resolved platform and transaction issues, and trained new hires on systems, troubleshooting methods, and operational workflows. At Compass Digital, Shoe Show, and Lowe's, I supported Tier 1 and Tier 2 POS, hardware, software, login, transaction, and connectivity issues to reduce downtime and maintain store operations.
I've also built hands-on IT support skills through Active Directory, help desk troubleshooting, and Azure labs, including user access management, Windows Server administration, virtual machines, and resource groups.
Experience
Work history, roles, and key accomplishments
Provided customer support to suppliers and buyers, resolving payment, account access, and product-related inquiries. Investigated concerns, documented case notes, and coordinated with cross-functional teams to ensure timely resolutions.
Education
Degrees, certifications, and relevant coursework
IT Training Cohort
Certificate in Information Technology, Information Technology
Completed a 6-month IT training program and earned a Certificate in Information Technology.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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