Ebony Barnes

I am a Technical Customer Service Advisor with hands-on experience supporting consumer electronics and software products, including smartphones, tablets, computers, QuickBooks Payroll, and TurboTax. I diagnose hardware, software, and connectivity issues, manage billing and subscription inquiries, and use tools like Active Directory and Salesforce to resolve and document cases efficiently.

I consistently meet performance metrics and contribute to product improvements through detailed feedback and cross-functional collaboration. I hold a B.S. in Information Technology from Virginia Commonwealth University and am eager to apply my technical expertise and customer-focused approach to a dynamic IT support team.