Maia Burk
@maiaburk
Certified technician with experience supporting end-user devices
United StatesWhat I'm looking for
I am a dedicated and customer-focused technical support professional with experience in supporting end-user devices, servers, network hardware, and troubleshooting. I have a strong background in Windows network administration, Office 365/Entra administration, Electronic Health Records, commercial MFPs, and mobile devices. My goal is to create positive customer outcomes and enhance perceptions of services provided through rapport, clear process communication, and respect for users' time and knowledge level.
Throughout my career, I have demonstrated my ability to provide exceptional technical support, earning repeated recognition for exemplary customer satisfaction and solve rates. I am committed to staying up-to-date with industry best practices and have obtained various certifications, including HDI, COMPTIA Network+, COMPTIA A+, and COMPTIA Security+.
I am a strong communicator and team player, with experience working in hybrid-virtualized Windows server environments and providing support for complex SAAS financing software and POS hardware. I am excited to bring my skills and experience to a new role and continue to grow as a technical support professional.
Experience
Work history, roles, and key accomplishments
Technical Support Representative Tier 2
Konica Minolta Business Solutions/All Covered
Jan 2023 - Present (2 years 10 months)
Provided remote remediation of end-user issues, commercial multifunction printers, server problems, network outages, virtual desktop environments, and software issues for multiple clients in hybrid-virtualized Windows server environments.
Technical Support Specialist
Continuum Global Solutions
Apr 2022 - Aug 2022 (4 months)
Served as final point of escalation for general remote end-user hardware, software, SOHO wireless network, and connectivity support.
Technical Support Representative 1
Stefanini IT Solutions
Feb 2022 - Apr 2022 (2 months)
Provided support for complex SAAS financing software and POS hardware for business customers, as well as general account support.
Education
Degrees, certifications, and relevant coursework
ICIvy Tech Community College
Associate's degree, Cybersecurity
Pursued an Associate's degree in Cybersecurity, focusing on the principles of information security, network security, and risk management. The program included hands-on training and theoretical knowledge to prepare for a career in cybersecurity.
Edgewood High School
High School Diploma, General Education
Completed high school education, acquiring foundational knowledge and skills necessary for further education and career development.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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