Open to opportunities

Jen Braffith

@jenbraffith

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Dedicated customer service professional with extensive administrative experience.

United States

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What I'm looking for

I am looking for a remote position that values customer service and offers growth opportunities.

I am a dedicated customer service professional with a wealth of experience in various administrative roles. Over the years, I have honed my skills in customer service, data entry, and loan processing, making me well-equipped to handle diverse challenges in a remote work environment. My journey has taken me through several positions, including my recent role as a Certified Debt Specialist at Beyond Finance, where I effectively resolved customer inquiries and facilitated sales.

Throughout my career, I have consistently demonstrated my ability to manage multiple responsibilities, from office management to telemarketing and loan processing. My tenure at Quintet Mortgage and Western Federal Mortgage allowed me to excel as a Loan Officer, where I received numerous accolades, including Loan Officer of the Year. I am passionate about providing exceptional service and am eager to bring my expertise to a new opportunity in customer service or administrative support.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Amazon

Jul 2022 - Present (2 years 11 months)

Provided customer service and support for Amazon's diverse range of products and services. Handled inquiries and resolved issues to ensure customer satisfaction.

Customer Service Problem Solving Data Entry Communication Technical Support

Certified Debt Specialist

Beyond Finance

Mar 2022 - Jul 2022 (4 months)

Assisted clients as a Certified Debt Specialist, providing guidance and support for debt resolution. Managed customer service inquiries related to financial services.

Customer Service Client Management Communication Problem Solving

Customer Service Representative

IQore/TruGreen

Jun 2021 - Sep 2021 (3 months)

Resolved customer inquiries and sold company products, billing, payments, and service plans. Provided work-from-home customer service support.

Customer Service Sales Billing Payments Remote Work Communication

Call Center Representative

TeleNetwork/One Support/Frontier Communications

Mar 2021 - May 2021 (2 months)

Resolved problems related to wireless and cable service products in a work-from-home call center environment. Provided technical assistance and customer support.

Call Center Operations Technical Support Wireless Remote Work

Beauty Consultant/Instructor

Beauty Outlet/Midway Beauty Supply/NW Beauty School

Jul 2017 - Mar 2019 (1 year 8 months)

Assisted customers with product and service selection, taught student hair techniques, and managed sales. Handled light bookkeeping, balance sheets, and marketing.

Customer Service Sales Teaching Bookkeeping Marketing Inventory Management

Office Manager/Mortgage Broker

Quintet Mortgage/A+Mortgage

Jun 2000 - May 2017 (16 years 11 months)

Managed office operations, acted as a Mortgage Broker, and performed telemarketing and loan processing duties. Facilitated mortgage applications and client communication.

Office Management Mortgage Broker Telemarketing Loan Processing Financial Services