Looking for a job

Jemwel Santillan

@jemwelsantillan

Message

I lead digital transformation initiatives across customer experience, learning technology, and business systems.

China

Message

What I'm looking for

I'm seeking global opportunities where I can lead digital transformation, customer experience, learning technology, and business systems initiatives that create scalable, sustainable operational impact.

I've led digital transformation initiatives at SEAOIL Philippines across customer experience, retail operations, and learning technology. I implemented and governed a Moodle-based Retail Upskill LMS that reached 6,000+ unique users and 29,000+ platform visits while reducing reliance on classroom training and commercial LMS licensing.

Led customer experience and operational improvement initiatives supporting retail station service excellence. Managed and coached CX team resources to support customer feedback monitoring, service quality initiatives, and improvement programs. Managed digital platform initiatives, workflow improvements, automation enhancements, and operational monitoring tools from implementation to rollout. Improved customer feedback processes, ticket workflows, reporting visibility, and cross-functional coordination.

Experience

Work history, roles, and key accomplishments

Current

Marketing Consultant

Current

Seaoil Philippines, Inc.

Jul 2026 - Present (1 month)

Provide governance and continuous improvement support for customer experience initiatives and LMS operations, including developing CX frameworks and supporting platform improvements.

Customer Experience Governance Workflow Optimization LMS administration Moodle Documentation Coaching Project Management Project Coordination Project Leadership Governance Process Development

Customer Experience Lead

Seaoil Philippines, Inc.

Mar 2026 - Jun 2026 (3 months)

Led customer experience transformation initiatives for retail operations, combining people leadership, process improvement, digital enablement, and data-driven decision-making. Managed CX team resources, digital platform initiatives, and developed dashboards using Excel, Google Sheets, Power BI, and Google Data Studio.

Customer Experience Leadership Process Improvement Digital Enablement Data Driven Decision Making Excel Google Sheets Power BI Google Data Studio Stakeholder Management Project Management Project Coordination Project Leadership Project Delivery

Assistant Manager, Retail L&D

Seaoil Philippines, Inc.

May 2017 - Jun 2026 (9 years 1 month)

Led retail learning transformation initiatives by combining digital learning technology, capability development, analytics, and process improvement to enhance workforce readiness and operational performance. Oversaw the design, implementation, and governance of a Moodle-based LMS and developed scalable learning programs.