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Neyaz Shaheed

@neyazshaheed

I lead enterprise digital transformation, product portfolios, and service platform delivery.

I've led enterprise transformation, product strategy, and service-platform delivery for HCLTech/Rogers, Fujitsu, Shaw, TELUS, HSBC Canada, and Standard Chartered Bank. At Rogers, I led ServiceNow platform lifecycle enhancement and post-merger process integration across ITSM, HRSD, operations, logistics, and field operations.

Across telecommunications, banking, and fintech, I've turned business strategy into roadmaps, governance, digital products, and measurable launches. I led a 10-person cross-functional team at Standard Chartered to launch a software product that increased customer acquisition by 20% and revenue by 15% in its first quarter.

Experience

Work history, roles, and key accomplishments

Senior Specialist – ServiceNow and Enterprise Service Platforms

HCLTech

Jan 2025 - Jul 2026 (1 year 6 months)

Led lifecycle management and enhancement of enterprise service platforms on ServiceNow, including post-merger integration for Rogers and Shaw. Drove intake, prioritization, and governance of service and reporting requirements across business units.

Country Manager and Product Line Manager, Wireless Business Unit

Fujitsu Network Communications

Nov 2019 - Dec 2024 (5 years 1 month)

Led cross-functional teams in defining and executing product strategy and roadmaps for telecommunication and IT solutions. Managed RFP documentation, project charters, business cases, and stakeholder communications across Canada, the US, and Europe.

Product Strategy Roadmapping RFP Project Charters Business cases Risk Management KPI Tracking NPI Market Research Competitive Analysis Stakeholder Management B2B B2C Compliance FCC

Senior Manager, Service Delivery Team

Shaw Communications

Apr 2019 - Nov 2019 (7 months)

Oversaw implementation of IPTV video service switching, dCSS LNB upgrades, and transition to ServiceNow PPM. Successfully launched Full IPTV across four Canadian markets covering over 65% of Shaw's video subscriber base.

IPTV VSS DCSS ServiceNow Project Management Vendor Management Steering Committee Stakeholder Management UAT

Project/Transformation Manager, Collaboration Service

TELUS

Apr 2018 - Mar 2019 (11 months)

Designed and developed change management strategies and technical plans for organizational change, including implementation of TrueQ Quality Management Tool and Geo-Inspection model. Led UX/UI optimizations and data-driven feature prioritization.

Change Management TrueQ Geo Inspection UI UX Jira Confluence RFP UAT UVT Regression Testing Agile Stakeholder Management ADR

Manager, Risk Transformation

HSBC Canada

Jan 2016 - Mar 2018 (2 years 2 months)

Managed digital payment and transaction risk transformation projects, ensuring compliance with AML, KYC, and PCI DSS. Led automation and digitalization of financial processes and supported SAP S/4HANA transformation.

Risk Management AML KYC PCI DSS SAP S 4HANA Business process transformation Agile Waterfall Change Management Stakeholder Management ERP

Manager (Strategic Transformation)

Standard Chartered Bank

Aug 2012 - Dec 2015 (3 years 4 months)

Led enterprise transformation initiatives across Middle East, Asia, Africa, and Europe, including global reporting consolidation and digitization of service requests. Spearheaded digital payment platform implementations and agile product management.