Open to opportunities

Jemima Thorne

@jemimathorne

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Ambitious professional with strong work ethic and proactive approach.

Zimbabwe

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What I'm looking for

I am looking for a role that values collaboration, customer engagement, and offers growth opportunities.

I am an ambitious and motivated professional with a strong work ethic and a proactive approach to new challenges. I pride myself on being a fast learner who remains calm under pressure, consistently delivering high standards in both independent and collaborative environments. My experience spans various team-based roles, where I bring a positive and friendly attitude that contributes to a supportive and professional workplace.

In my previous role as a Marketing and Website Support Assistant at Room 58 LTD, I provided technical and marketing support, assisting with the development and maintenance of client websites. I excelled in delivering high-quality customer service and managing client requests efficiently. My ability to conduct training sessions and host online consultations showcased my commitment to client satisfaction and support.

Throughout my career, I have developed strong communication and sales skills, particularly in roles such as Sales and Customer Service Advisor at Utility Discount and Customer Experience Advisor at Laithwaites Wine. I have consistently met and exceeded targets while mentoring colleagues and contributing to team development. I am eager to leverage my skills and experience in a new role that values collaboration and customer engagement.

Experience

Work history, roles, and key accomplishments

Marketing and Website Support Assistant

Room 58 LTD

Jan 2021 - Mar 2022 (1 year 2 months)

Provided technical and marketing support within a digital consultancy environment, assisting with the development and maintenance of client websites, customer communications, and platform onboarding. Built and maintained websites across various platforms, ensuring full functionality and resolving technical issues as they arose.

Technical Support Digital Marketing Customer Communications Customer Onboarding Client Management Troubleshooting Training Delivery Microsoft Teams

Sales and Customer Service Advisor

Utility Discount

Nov 2016 - Dec 2017 (1 year 1 month)

Provided tailored utility tariff solutions through outbound customer engagement, combining sales expertise with empathy-led service to achieve consistent targets and support team development. Conducted outbound calls to customers, providing suitable and cost-effective tariff options and processing successful energy switchovers.

Sales Customer Service Outbound Sales Utility Tariffs Product Knowledge Communication Skills Team Collaboration Customer Engagement

Customer Experience Advisor

Laithwaites Wine

Sep 2015 - Nov 2016 (1 year 2 months)

Provided tailored product recommendations and order support, with responsibilities expanding to team mentorship and event representation. Handled inbound calls for orders, delivery queries, and general enquiries, while upselling additional products including wine cases, delivery subscriptions, and gold memberships.

Customer Experience Order Management Upselling Customer Retention Mentorship Inbound

Insurance Advisor

Endsleigh Insurance

Jan 2014 - Aug 2015 (1 year 7 months)

Provided customer support and sales across regulated insurance products for two major providers, delivering service excellence in inbound and outbound environments. Consistently exceeded targets while contributing to team development and training initiatives, including mentoring new advisors and participating in quality audits.

Customer Support Policy Management Quality Assurance Training

Education

Degrees, certifications, and relevant coursework

Bishop’s Cleeve Secondary School

GCSEs, General Studies

Activities and societies: English Literature: B; Religious Studies: A*; English Language: C; Functional Skills Level 2 Maths: B; Business French: B; Drama: B; Health and Social Care Level 2 National Award: Distinction (A*); Maths: C; Art: C

Achieved strong results in various subjects including English Literature, Religious Studies, and Health and Social Care. Developed foundational academic skills across a broad curriculum.

Unknown

Access to Higher Education, Health and Social Care

Completed Level 3 Access to Higher Education in Health and Social Care. This program prepared me for university-level study in health and social care fields.