Open to opportunities

Tessia Silva

@tessiasilva

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Resilient marketing graduate with strong customer service and analytical skills.

Zimbabwe

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What I'm looking for

I am looking for a role that fosters growth, creativity, and collaboration.

As a recent graduate with a BA in Marketing & Communications from the Fashion Retail Academy, I have developed a strong foundation in digital marketing, brand management, and data analysis. My academic journey has equipped me with the skills to create effective marketing campaigns and analyze consumer behavior, allowing me to contribute valuable insights to any team.

In my professional experience, I have excelled in customer service roles at Boots, where I delivered exceptional service and collaborated with my team to meet sales targets. Additionally, my internship at Trendway allowed me to manage marketing activities and develop brand strategies, further enhancing my ability to work in fast-paced environments. I am eager to apply my skills and continue learning in a dynamic workplace.

Experience

Work history, roles, and key accomplishments

Current

Customer Assistant

Current

Boots

May 2025 - Present (1 month)

Delivered exceptional customer service by assisting customers with product selection, offering advice, and ensuring a welcoming store experience. Operated tills efficiently and handled cash and card transactions with accuracy.

Customer Service

Christmas Temp Customer Assistant

Boots

Sep 2024 - Dec 2024 (3 months)

Assisted with customer issues in a friendly way and gave advice as well as recommending products. Worked in the stockroom to unpack deliveries under a strict time limit.

Customer Support Team Collaboration Quality Control Inventory Management

Digital Marketing Assistant

Trendway

Aug 2022 - Sep 2022 (1 month)

Managed insight and research projects as well as analysed consumer research to develop brand strategies. Produced reports and presentations around customer research to assist with decision making.

Market Research Consumer Research Brand Strategy Campaign Management Data Analysis

Volunteer IT Assistant

Royal Free London NHS Foundation Trust

Jul 2018 - Sep 2018 (2 months)

Assisted operational and IT managers for opening of the new Chase Farm Hospital in Enfield. Provided support to NHS employees, configuring new PCs and laptops.

IT Support Inventory Management

Education

Degrees, certifications, and relevant coursework

Fashion Retail Academy, Falmouth University

BA in Marketing & Communications, Marketing & Communications

Grade: 2:1

Activities and societies: Tracked KPIs, performance metrics on SEM Rush and consumer behavior to inform business strategies. Generated insights from collected data to propose recommendations for future improvements and assist with insight driven decision making. Worked in teams to enhance collaboration and communication skills. Other skills learnt during my course are: Visual Communications, Digital Marketing and Brand Management.

Achieved a Bachelor’s degree grade 2:1 during a 2-year accelerated course. Created campaigns, reports and websites which analysed and improved on specific brand’s marketing strategies. Developed reports from existing data collections as well as utilising data visualisation tools.