sumaya kadondi

As a Customer Assistant, I assist customers with inquiries, resolve issues, and recommend mobile plans and devices. I manage contracts, process payments, and provide technical support while consistently meeting sales targets and KPIs.

Demonstrated a wide variety of products to customers to increase sales conversions, while also giving the correct information and answer questions. Helped social media and a new website that was going to be launched, with training on the website launcher while there. While also managing the social media platforms.

Handled customer complaints calmly and professionally, resolving customer issues in a timely manner. Negotiated successful outcomes to customer disputes and complaints, resulting in a reduction in customer complaints.

Crafted films using Adobe software, wrote newspapers for the College customer newspaper, and even featured on the college radio called Cat Radio. Developed editing skills, teamwork, and strong marketing and entrepreneurial skills.

Grade: 2.1

Activities and societies: Developing strong marketing and entrepreneurial skills; gaining hands-on experience in sales.

Studying marketing and entrepreneurial skills, with a focus on digital and printed marketing, social media, and customer service. Gaining hands-on experience in sales through a part-time job.

Activities and societies: Crafting films on Adobe software, writing newspapers for the college customer newspaper, featuring in college radio (Cat Radio).

Crafted films using Adobe software and wrote newspapers for the college customer newspaper. Featured on the college radio station, Cat Radio, developing editing skills and teamwork.

Grade: English Literature: 6, English Language: 5, Maths: 5, Science: C, Drama: B, Religious Studies: C, Art: B, French: Merit

Completed GCSEs in various subjects including English Literature, English Language, Maths, Science, Drama, Religious Studies, Art, and French. Achieved strong grades across the curriculum.