Open to opportunities

Jemaimah Cebeda

@jemaimahcebeda

Message

Customer service advisor specializing in Facebook Ads support, campaign optimization, and advertiser success.

Philippines

Message

What I'm looking for

I seek a customer-focused role supporting advertisers or customers, where I can use ad troubleshooting and CRM skills to improve performance and retention.

I am a customer service professional with focused experience troubleshooting Facebook Ads performance, delivery, and account issues while guiding advertisers on best practices and optimization strategies.

I have supported advertisers across campaign setup, targeting, billing, and feature navigation, analyzed campaign metrics to provide actionable recommendations, and consistently delivered clear, timely support that improves advertiser outcomes.

Across multiple contact-center roles I have used CRMs and tools such as Salesforce, Okta, Oracle, and Qualtrics, handled inbound/outbound calls, chats and emails, met sales quotas, and maintained a customer-focused approach to drive retention and satisfaction.

Experience

Work history, roles, and key accomplishments

Advisor I - Customer Service

Concentrix

Jan 2022 - Jan 2025 (3 years)

Troubleshot Facebook Ads performance, delivery, and account issues while guiding advertisers on optimization, policy compliance, and campaign setup to improve campaign results and scale accounts.

Facebook Ads Troubleshooting Billing Support Campaign Setup & Compliance Analytics CRM

Customer Service Representative

TaskUs

Jan 2021 - Jan 2022 (1 year)

Managed order inquiries, provided compensation for missing or delayed items, performed outbound calls to reconnect chats, and retained customers through proactive assistance and accurate case handling.

Customer Support Order Management Compensation Outbound Calling Chat Support Salesforce Okta Retention

Customer Service Representative

The ResultsCX

Jan 2018 - Jan 2021 (3 years)

Provided subscription support, billing and payment assistance, handled inbound/outbound calls and chats (50–60 calls/day), and met sales quotas while using Oracle, Qualtrics, and Salesforce CRMs.