Looking for a job

Jehanne Clough

@jehanneclough

I lead sales and operations teams, improving revenue, processes, partnerships, and guest experiences across tourism businesses.

Jamaica

Message

What I'm looking for

I'm looking for a sales or operations leadership role where I can improve processes, grow revenue, lead teams, strengthen stakeholder partnerships, and deliver high-level client and customer experiences.

I'm currently driving corporate-aligned sales strategies, retail pricing, workforce scheduling, payroll, and monthly performance reporting at Kiuki Tours across three regions.

I've strengthened operational efficiency through sales-process gap analyses, formal procedures, supplier invoice validation, new attraction onboarding, and on-site service-standard evaluations.

At Rosehall Great House and Amstar Destination Management Company, I supervised teams, managed reservations and partner communication, supported reconciliations, and generated sales through targeted client and travel-agent engagement.

My tourism and hospitality background also includes Island Routes Caribbean Adventures and Sunset Beach Resort & Spa, where I coordinated reports, forecasts, reservations, guest events, sales initiatives, and VIP services.

Experience

Work history, roles, and key accomplishments

Current

Sales Manager

Current

Kiuki Tours

Aug 2024 - Present (2 years 2 months)

Develops and implements corporate-aligned sales strategies and promotional initiatives for sales teams across three regions. Establishes competitive retail pricing, leads workforce scheduling, and manages payroll and supplier invoices.

Strategic Planning Sales Strategy Pricing Analysis Workforce Scheduling Payroll Management Supplier Management Performance Evaluation Onboarding Process Improvement Microsoft Word NetSuite CRM

Assistant Supervisor

Rosehall Great House

Jun 2023 - Aug 2024 (1 year 2 months)

Supervised team members and ensured compliance with corporate standards. Monitored daily operational procedures, coordinated reservation systems, and conducted performance reviews.

Supervision Compliance Operations Reservations Supplier Communication Stakeholder Management Data Entry NetSuite Performance Reviews

Excursion / Inside Sales Agent

Amstar Destination Management Company

Jul 2014 - Jun 2023 (8 years 11 months)

Managed reservation reporting and served as liaison between partners and resort teams. Administered special requests, stop-sell notifications, and block-out date communication, and prepared reconciliations for credit card transactions.

Reservations Reporting Partner Communications Stop Sell Management Reconciliations credit card processing Sales Client Communication Site Inspections

Administrative Agent

Island Routes Caribbean Adventures

Oct 2013 - Jul 2014 (9 months)

Processed and distributed corporate reports across departments. Coordinated reservation and tour desk communication with partners, managed reservation entries, and ran operational forecasts for upcoming tours.

Reporting Coordination Reservations system updates Forecasting Inbound Sales

Reservations Agent & Sales/Marketing Coordinator

Sunset Beach Resort & Spa

Jul 2009 - Jun 2011 (1 year 11 months)

Responded to guest inquiries in line with brand service standards and processed reservations through various distribution channels. Supported multi-property sales initiatives, prepared daily arrival reports, and coordinated guest events and VIP services.

Reservations Customer Service Sales Marketing Reporting Event Coordination VIP Service

Education

Degrees, certifications, and relevant coursework

Montego Bay Community College

Diploma, Humanities & Education

2007 - 2009

Earned a Diploma in Humanities & Education and completed CAPE units in Caribbean Studies, History, Sociology, and Communication Studies.

Montego Bay High School for Girls

High School Diploma, General Studies

2002 - 2007

Completed secondary education with CSEC subjects including English Language, Social Studies, Religious Education, English Literature, Caribbean History, Food & Nutrition, and Human & Social Biology.