Christal DoneganCD
Open to opportunities

Christal Donegan

@christaldonegan

Motivated sales manager with a strong background in customer service.

Jamaica

What I'm looking for

I am looking for a long-term sales position that allows me to leverage my sales expertise and customer service skills while fostering team collaboration and growth.

I am a motivated and detail-oriented sales professional with approximately three years of management experience. My journey in sales began as a Retail Sales Associate at Sutherland Global Services, where I honed my skills in managing large volumes of inbound and outbound calls while ensuring customer satisfaction. I have a proven track record of identifying customer needs and providing effective solutions, which has been instrumental in building sustainable relationships with clients.

Currently, I serve as a Sales Manager at Officetree Corporation, where I lead a dynamic sales team to achieve growth and meet sales targets. My responsibilities include presenting sales, revenue, and expense reports to the management team, as well as recruiting, coaching, and monitoring the performance of sales representatives. I work closely with upper management to design strategic business plans that expand our customer base and strengthen client relationships.

Experience

Work history, roles, and key accomplishments

SS

Retail Sales Associate

Sutherland Global Services

Sep 2017 - Feb 2021 (3 years 5 months)

Managed large amounts of inbound and outbound calls, followed communication scripts, and identified customer needs. Maintained records in the call center database and built sustainable customer relationships.

Education

Degrees, certifications, and relevant coursework

The University of the West Indies logoTI

The University of the West Indies

Bachelor of Science, Bio-Chemistry

2021 -

Pursuing a Bachelor's of Science in Bio-Chemistry, focusing on the study of biological processes and chemical interactions.

SG

St. Andrew High School for Girls

High School Diploma, General Education

2011 - 2017

Completed high school education with a focus on academic excellence and personal development.

Tech stack

Software and tools used professionally

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Christal Donegan - Sales Manager - Officetree Corporation | Himalayas