Christal Donegan
@christaldonegan
Motivated sales manager with a strong background in customer service.
What I'm looking for
I am a motivated and detail-oriented sales professional with approximately three years of management experience. My journey in sales began as a Retail Sales Associate at Sutherland Global Services, where I honed my skills in managing large volumes of inbound and outbound calls while ensuring customer satisfaction. I have a proven track record of identifying customer needs and providing effective solutions, which has been instrumental in building sustainable relationships with clients.
Currently, I serve as a Sales Manager at Officetree Corporation, where I lead a dynamic sales team to achieve growth and meet sales targets. My responsibilities include presenting sales, revenue, and expense reports to the management team, as well as recruiting, coaching, and monitoring the performance of sales representatives. I work closely with upper management to design strategic business plans that expand our customer base and strengthen client relationships.
Experience
Work history, roles, and key accomplishments
Sales Manager
Officetree Corporation
Feb 2021 - Sep 2023 (2 years 7 months)
Achieved growth and sales targets by managing the sales team. Presented sales reports and forecasts, and collaborated with upper management to design strategic business plans.
Retail Sales Associate
Sutherland Global Services
Sep 2017 - Feb 2021 (3 years 5 months)
Managed large amounts of inbound and outbound calls, followed communication scripts, and identified customer needs. Maintained records in the call center database and built sustainable customer relationships.
Education
Degrees, certifications, and relevant coursework
The University of the West Indies
Bachelor of Science, Bio-Chemistry
2021 -
Pursuing a Bachelor's of Science in Bio-Chemistry, focusing on the study of biological processes and chemical interactions.
St. Andrew High School for Girls
High School Diploma, General Education
2011 - 2017
Completed high school education with a focus on academic excellence and personal development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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