Shanquie Robinson

Delivered exceptional guest service and resolved issues to maintain satisfaction and loyalty. Assisted with front desk operations, check-ins/outs, and guest inquiries. Supported team scheduling and coordinated daily operations.

Developed pricing strategies to maximize retail sales and profitability. Analyzed sales trends, managed inventory, and forecasted demand. Led marketing promotions and collaborated across departments to meet resort goals.

Directed visual content strategy for marketing and guest engagement. Led a team of photographers, managed workflows, and upheld quality standards. Created digital content for social media and promotional use.

Managed digital communication strategy and social media campaigns. Coordinated events, created marketing content, and enhanced public relations. Strengthened community engagement through targeted messaging.

Provided support for billing, technical issues, and customer inquiries. Delivered consistent service aligned with company standards. Trained in workplace efficiency and first aid protocols.

Obtained a Certificate in Supervisory Management, enhancing skills in leadership and team oversight. Focused on principles and practices essential for effective supervision in various organizational settings.

Completed a Bachelor of Arts with Honors in Integrated Marketing Communication. Gained comprehensive knowledge in marketing strategies, communication theories, and media production.

Participated in Customer Service Training 101, focusing on best practices for customer interaction and satisfaction. Developed skills in effective communication and problem-solving.

Achieved 7 passes in CAPE and 10 passes in CSEC, demonstrating strong academic performance across various subjects. Developed foundational knowledge and critical thinking skills.

Completed the Bars to Go Training Institute Program, acquiring practical skills relevant to the hospitality industry. Focused on beverage preparation and service standards.