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Jeff Young

@jeffyoung

Customer Success Manager | AI Integration & Workflow Automation | Translating Tech into Results | Empowering Teams to Adopt AI Seamlessly

United States

Message

What I'm looking for

I am looking for opportunities where the goal is utilizing AI to empower a business, and helping people understand all the noise behind AI so they can use it to scale exponentially.

Forward-thinking Customer Success Manager with a strong foundation in AI integration, workflow automation, and client advocacy. Proven track record of guiding users through digital transformations, leveraging advanced AI tools like ChatGPT, Claude, Copilot, and local LLMs including Qwen and Ollama. Adept at translating complex technical concepts into accessible solutions, previously reducing administrative process times by over 30% and driving high satisfaction rates. Passionate about empowering organizations to implement AI seamlessly into daily operations, bridging the gap between innovative technology and practical adoption to maximize efficiency and client success.

Experience

Work history, roles, and key accomplishments

Patient Service Representative

Optum

Aug 2025 - Apr 2026 (8 months)

Managed inbound client interactions and data within enterprise systems, utilizing AI tools to drastically improve operational efficiency and user satisfaction.

Artificial Intelligence Copilot Communication Skills Account Management Clinical Documentation

Patient Service Representative

Sutter Health

Sep 2023 - Mar 2025 (1 year 6 months)

Handled high-volume scheduling, records management, and urgent discrepancy resolutions across complex electronic platforms.

Epic CRM Systems Scheduling Data Entry Customer Service Confidentiality Medical Records

HR Benefits Administrator

Abbott

Jul 2022 - Jun 2023 (11 months)

Processed and verified large-volume employee benefits data and managed enrollment operations.

Account Management Benefits Administration Data Presentation Customer Relationship Management (CRM)Troubleshooting

Education

Degrees, certifications, and relevant coursework

Spartanburg Methodist College

Associate of Science, Computer Science

2016 - 2018

Grade: 4.0

Graduated Summa Cum Laude. Specialized in general computer science and programming. Lead a group of over 50 students in tutoring academics across a broad band of subjects throughout the semesters.

Dorman High School

High School Diploma, Computer Science and Accounting

2014 - 2016

Grade: 3.8

Graduated with honors, specialized in Computer Science and General Accounting. Lead projects in Accounting and aided in teaching students in technical work.