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Jeff Young

@jeffyoung

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Experienced Customer Service Representative with a strong track record.

United States

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What I'm looking for

I am looking for a role that values operational excellence and offers opportunities for career growth.

I am an experienced Customer Service Representative with a proven track record in managing high-volume inquiries and optimizing appointment scheduling via CRM systems. My tenure at Sutter Health allowed me to schedule over 60 appointments daily while ensuring exceptional client satisfaction. I pride myself on my ability to stay calm under pressure, effectively resolving difficult situations and enhancing process efficiency, achieving a remarkable 95% data entry accuracy.

In my previous role as an HR Benefits Specialist at Alight Solutions, I identified process improvement opportunities that enhanced operational effectiveness and improved team productivity. I managed the administration of various employee benefit programs, ensuring accuracy in data entry and implementing an open enrollment system that streamlined benefits processes for employees. My commitment to operational excellence has consistently driven positive outcomes for patients, clients, and employees alike.

With experience in remote, fast-paced environments, I am adept at conflict resolution, detail-oriented multitasking, and providing outstanding support in healthcare and employee benefits administration. I am excited to leverage my skills and experience to contribute to a dynamic team focused on delivering exceptional service.

Experience

Work history, roles, and key accomplishments

Patient Service Representative

Sutter Health

Oct 2023 - Mar 2025 (1 year 5 months)

Monitored flags and resolved urgent items with accuracy and efficiency. Responded to patient, family, and external payer inquiries. Used EPIC to schedule over 60 appointments daily.

Epic CRM Systems Scheduling Data Entry Customer Service Confidentiality Medical Records

HR Benefits Specialist

Alight Solutions

Aug 2022 - Jun 2023 (10 months)

Managed the administration of employee benefit programs, including health, dental, vision, disability, life insurance, flexible spending accounts, and 401(k) plans. Responsible for analyzing and entering large amounts of data into various databases. Implemented open enrollment system to streamline benefits processes for employees.

HR Software Data Analysis Data Entry Process Improvement Attention To Detail

Dasher

DoorDash

Mar 2022 - Jun 2022 (3 months)

Served customers promptly by smoothly collecting and delivering a high volume of orders. Planned 30+ optimal routes to deliver multiple orders per trip and achieve excellent performance ratings. Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.

On Time Deliveries Customer Service Route Planning GPS Order Management Vehicle Inspection

Customer Service Representative

Utility Partners of America

Aug 2021 - Mar 2022 (7 months)

Maintained up-to-date knowledge of product and service changes. Responded to customer requests for products, services, and company information. Educated roughly 28 customers daily about billing, payment processing and support policies and procedures.

Customer Service Product Knowledge Billing Payment Processing Complaint Handling

GSOC Operator

Securitas

Mar 2019 - May 2021 (2 years 2 months)

Monitored 15-25 CCTV cameras and alarm systems for security breaches. Responded quickly to emergency situations to assess and deflect issues. Wrote detailed reports of all security breaches, damaged assets and investigations.

Security Protocols Emergency Response Access Control Training Risk Assessment