Open to opportunities

JEFFREY BAMFO

@jeffreybamfo

Message

I grow B2B accounts through data-driven customer success and relationship management.

France

Message

What I'm looking for

I'm looking to apply data-driven customer success, account growth, and relationship-management experience in an international B2B environment where I can improve retention, customer experience, and service performance.

I'm a customer success and key account professional who has supported global search and AI platforms as a freelance Customer Success Analyst in France, achieving a 90% quality and customer satisfaction benchmark through data-driven, empathetic issue resolution.

Previously at Oyleium Ghana Limited, I managed international B2B accounts across Europe and Asia, onboarded four new key accounts, and drove a 40% increase in Marine Gas Oil and refined fuel oil sales through strategic account management, relationship-building, and responsive client support.

My background also includes credit and risk analysis at UT Bank, where I reviewed loan portfolios, delivered financial assessments, and presented account insights to support risk decisions and customer confidence. I bring CRM, Power BI, Python, R, stakeholder communication, and a practical focus on retention, growth, and service improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Analyst

Current

Freelance

Jan 2021 - Present (5 years 7 months)

Analyzed client-facing data and delivered quality evaluations for global search and AI platforms, achieving a 90% quality/customer satisfaction benchmark. Investigated and resolved user-reported issues, improving response accuracy and account performance reporting.

Data Analysis Quality Assurance Customer Satisfaction Issue Resolution Cross Functional Collaboration AI Platforms

Key Account Manager

Oyleium Ghana Limited

Jan 2015 - Dec 2017 (2 years 11 months)

Managed a portfolio of international B2B key accounts across Europe and Asia, serving as primary relationship owner. Onboarded four new key accounts and drove a 40% increase in sales for Marine Gas Oil and refined fuel oil through strategic account management.

Account Management Relationship Management Sales Growth Upselling Cross Selling Data Analysis Market Trends Client Onboarding

Credit & Risk Analyst

UT Bank

Jan 2011 - Dec 2012 (1 year 11 months)

Managed and reviewed client accounts across personal, social, and auto loan portfolios, ensuring accurate application review and timely servicing. Delivered asset valuations and financial assessments, communicating decisions clearly to clients and stakeholders.

Credit Analysis Risk Assessment Financial Analysis Client Communication Portfolio Management Asset Valuation

Education

Degrees, certifications, and relevant coursework

University of Bordeaux

Master 2, Economic Affairs

2018 - 2019

Pursued a Master 2 in Economic Affairs with coursework in microeconomics, macroeconomics, economic forecasting, and economic policy analysis.

IAE Bordeaux, University School of Management

Master's Degree, European Business Administration

2017 - 2018

Studied European Business Administration with coursework in financial mathematics, corporate finance, accounting, European business law, and international strategy.

University of Professional Studies

Bachelor of Science, Marketing

2012 - 2015

Earned a BSc in Marketing with coursework in market research, business forecasting, marketing management, marketing strategy, and business statistics.