I’m looking for a remote role where I can continue growing my customer support and client success career while making a meaningful impact. I enjoy solving problems, helping customers have a great experience, and working with a collaborative team that values communication, learning, and opportunities for professional growth.
Open to opportunities
Jeffree Vásquez
@jeffreevsquez
Bilingual communications specialist delivering HIPAA-compliant customer experience and client support across health and SaaS environments.
ZimbabweWhat I'm looking for
I’m a bilingual communications specialist with extensive experience in customer service and customer experience, especially in health-related environments where HIPAA compliance is required. I’ve supported clients through sensitive situations while communicating clearly, professionally, and with strong attention to confidentiality.
In benefits and claims work, I provided billingual support for health insurance members, managing education follow-ups and sensitive information in full compliance with HIPAA regulations. I also supported recruitment efforts, including candidate selection, identity verification, and onboarding.
More recently, I’ve offered bilingual email support for an online pharmacy and phone/email support for a SaaS product, handling medication orders and delivery issues while guiding customers through account verification and onboarding. I also teach clients through Zoom sessions so they feel comfortable using the software independently, backed by tools like Zendesk, Salesforce, Oracle, HCM, and UKG.
Experience
Work history, roles, and key accomplishments
HH
Bilingual Email Support Specialist
Hire Horatio
Jan 2024 - Jan 2025 (1 year)
Offered bilingual email support for an online pharmacy, assisting customers with medication orders and delivery issues. Guided new and existing clients through account verification and onboarding, including Zoom-based software education.
TE
Benefits & Claim Coordinator | Recruiter
Teleperformance
Jan 2019 - Jan 2023 (4 years)
Provided bilingual support for health insurance benefits and claims, managing follow-ups and sensitive information in HIPAA compliance. Later supported recruiting by assisting with candidate selection, identity verification, and onboarding.
Education
Degrees, certifications, and relevant coursework
Universidad Autónoma de Santo Domingo (UASD)
Graphic Design
2022 -
Studied Graphic Design at Universidad Autónoma de Santo Domingo (UASD) starting in Jan 2022.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
ZimbabweAuthorized to work in
Dominican RepublicJob categories
Skills
Bilingual SupportHIPAA complianceCustomer ServiceCustomer ExperienceConfidentialityProfessional Written CommunicationProfessional communicationEmail SupportPhone SupportVerificationOnboarding and SupportIdentity VerificationNew Hire OnboardingMedication OrdersDelivery Issue ResolutionZoomSaaS SupportZendeskSalesforceThryvCRM SystemsExcelWordGoogle SheetsOnline Scheduling ToolsOracleHCMUKGProduct EducationCustomer Relationship Management
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