Idreiny Castillo

I’m a customer service representative with over 2 years of experience in call center environments, specializing in medical insurance claims and customer support. I focus on clear communication, fast problem-solving, and consistently delivering high-quality service.

At Teleperformance, I managed medical insurance claims processing and provided customer support via phone. I resolved client issues efficiently and worked to maintain high customer satisfaction.

I bring strong customer communication skills to every interaction, pairing empathy with practical solutions. I’m comfortable handling calls, supporting clients through claim-related questions, and escalating or resolving issues as needed.

Beyond my work experience, I’m currently studying Social Communication and completed a Computer Skills Course (Informática). I’m motivated to keep improving how I support customers and streamline how I handle claims and requests.