Jeff Knight

Managed high-revenue enterprise accounts and implemented corporate initiatives to strengthen customer retention and service delivery. Analyzed system, operational, and billing processes to identify performance gaps and improve platform functionality.

Provided enterprise-wide Quality & Standards leadership for the VitalShred service line, driving standardization and operational consistency across 130+ facilities and 2,000+ employees. Developed and facilitated VitalShred University training program and led data validation and migration for acquisitions.

Reviewed service agreements to ensure compliance with legal requirements and corporate standards. Managed end-to-end account setup and change requests, maintaining a centralized repository for contracts and amendments.

Led day-to-day multi-market operations including service delivery, staffing, customer relationships, compliance, budgeting, and financial performance. Managed relationships with the largest customer accounts and maintained high levels of satisfaction and retention.

Expanded operational scope to include Records Storage service line while maintaining responsibility across Birmingham and Huntsville markets. Directed service delivery, staffing, customer relationships, compliance, and financial performance across multiple service lines.

Led day-to-day VitalShred operations for the Birmingham market, including route services, shredding plant operations, staffing, customer care, billing, and regulatory compliance. Led integration of employees and operations following acquisition of Secure Destruction Service.

Progressed through multiple roles including Lead Driver, Key Accounts Manager, Operations Manager, and Client Services Manager, assuming increasing responsibility across operations, customer service, and account management. Partnered with company Owner and Vice President to lead day-to-day operations across Birmingham and Huntsville markets.