Jean User
@jeanuser5
I build strong client relationships and deliver customer education across financial services.
KenyaWhat I'm looking for
I've supported client education and relationship management at Exinity Capital Limited (FXTM Kenya), coordinating seminars and workshops, managing client communications, and helping deliver engaging education journeys alongside Sales, Marketing, and Development teams.
Across FXTM, ATFX, UNIMONI Money Transfer, UAExchange, and Give and Take Forex Bureau, I've handled customer support, account management, onboarding, digital engagement, Forex and remittance transactions, and compliance requirements including AML, KYC, and EDD. I bring more than 15 years of financial-services experience, combining professionalism, discretion, and responsive problem-solving to improve client satisfaction.
Experience
Work history, roles, and key accomplishments
Client Education Co-Coordinator
Exinity Capital Limited
Coordinated client seminars and workshops, managed venues, vendors, registrations, and post-event follow-ups. Provided front desk support and managed client communication via Telegram and WhatsApp communities.
Education
Degrees, certifications, and relevant coursework
Compuera College
Diploma, Human Resource Management
Diploma in Human Resource Management from Compuera College.
Railway Training Institute
Certificate, Business Administration
Certificate in Business Administration from Railway Training Institute.
Institute of Advanced Technology
Certificate, Computer Applications
Computer Application Certificate from Institute of Advanced Technology.
CISI
Certificate, Securities and Investment
2021 - 2021
CISI certifications in Regulations and Market Practice (Kenya) and International Introduction to Securities and Investment.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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