Open to opportunities

Emilly Arudhi

@emillyarudhi

Message

Customer support and banking professional delivering proactive service and strong client relationships.

Kenya

Message

What I'm looking for

I am seeking a client-facing role in banking or customer support where I can use my advisory skills, improve processes, mentor junior staff, and grow into greater responsibility.

I am a customer support and banking professional with over four years of experience delivering exceptional service across digital and in-person platforms. I have a strong track record advising clients on financial products, resolving complex issues, and supporting operational processes while driving business development and upselling.

I excel at building long-term client relationships through consistent follow-up, clear written and verbal communication, and effective use of tools such as Shopify, Freshdesk, and CRM platforms. I am a proactive problem-solver who mentors junior staff, optimizes team productivity, and prioritizes a customer-first approach.

Experience

Work history, roles, and key accomplishments

Current

Financial Advisor

Current

National Bank of Kenya

Jan 2024 - Present (2 years 1 month)

Delivered personalized financial and insurance advice, resolved account inquiries via phone and in-person, and supported business development to grow client relationships.

Customer Service Financial Advisory Account Management CRM Communication Client Relationship Management Problem Solving

Relationship Officer

Equity Bank Kenya Ltd

Oct 2019 - Jul 2023 (3 years 9 months)

Managed day-to-day banking operations including onboarding, card processing and forex, acted as frontline support for customer queries, and supervised junior staff to improve productivity.