Open to opportunities

Luckie Musyimi

@luckiemusyimi

Message

Banking and financial services professional focused on client success.

Kenya

Message

What I'm looking for

I am seeking a role in financial services or operations where I can lead client onboarding, improve processes, ensure KYC/AML compliance, and contribute to a collaborative team focused on excellent customer outcomes and measurable efficiency gains.

I am a results-driven banking and financial services professional with hands-on experience in client relationship management, KYC/AML compliance, transaction processing and account operations. I have supported client onboarding and account setup, implemented process improvements that reduced onboarding time, and provided data-driven insights to help clients understand financial products including equities and digital assets.

My background includes roles in finance and operations where I negotiated supplier contracts, managed daily finances, led staff training to improve customer satisfaction, and fostered cross-team collaboration for efficient service delivery. I bring strong communication, leadership and problem-solving skills and a consistent focus on delivering excellent customer service and smooth financial operations.

Experience

Work history, roles, and key accomplishments

Business Service Manager

Iberbanco Ltd

Sep 2024 - Sep 2025 (1 year)

Supported client onboarding and account setup, ensuring KYC/KYB and AML compliance while managing client accounts and improving onboarding processes to enhance client experience.

KYC AML Processes Onboarding Account Management Customer Service Financial Operations CRM (Bitrix AMOCRM Zendesk Process Improvement Strategic Planning AmoCRM

Customer Relationship Manager

Near East University

Jul 2022 - Jul 2023 (1 year)

Managed a portfolio of client accounts, acted as primary contact for customers, provided product guidance on equities and digital assets, and implemented KYC document review improvements.

Client Relationship Management KYC Market Research Communication CRM Tools Onboarding Problem Solving

Manager – Finance & Operations

Seafood CY

Jan 2020 - Dec 2021 (1 year 11 months)

Managed daily restaurant finances, negotiated supplier contracts to reduce costs, implemented staff training that improved client satisfaction and increased repeat sales, and grew revenue via social media initiatives.