BMbrian murimi
@brianmurimi
Accomplished banking professional with expertise in investment banking.
KenyaWhat I'm looking for
I am an accomplished banking professional with over 10 years of multifaceted experience in customer service and relationship building, ready to transition my skills into investment banking. My ability to improve processes and cultivate beneficial alliances has allowed me to build a strong client base and maintain cohesive relationships with colleagues and management.
Throughout my career, I have prioritized communication to ensure effective banking operations. I have a proven track record of generating new business and managing high-profile client relationships. My goal is to become a valuable asset by providing efficient investment banking expertise that contributes effectively to organizational success.
Experience
Work history, roles, and key accomplishments
Service Desk Officer
Co-operative Bank of Kenya Limited
Aug 2014 - Present (10 years 10 months)
As a Service Desk Officer, I managed customer queries, opened accounts, and facilitated transactions while ensuring high customer satisfaction. I contributed to the successful launch of a new branch and led customer service initiatives that resulted in top performance metrics.
Customer Service Officer
Co-operative Bank of Kenya Limited
Dec 2013 - Mar 2014 (3 months)
In my role as a Customer Service Officer, I resolved customer complaints, managed ATM card custody, and developed business intelligence through customer feedback. I ensured timely communication and escalated issues to the IT Helpdesk as necessary.
Line Teller and Forex Teller
Co-operative Bank of Kenya Limited
Jun 2011 - Nov 2013 (2 years 5 months)
As a Line Teller and Forex Teller, I handled cash transactions, processed fund transfers, and conducted foreign exchange operations. My role required meticulous attention to detail and adherence to banking regulations.
Education
Degrees, certifications, and relevant coursework
EUEgerton University
Bachelor of Arts, Economics and Sociology
Bachelor of Arts in Economics and Sociology.
Machakos School
Kenya Certificate of Secondary Education, Secondary Education
2002 - 2002
Grade: B (Plain)
Kenya Certificate of Secondary Education (K.C.S.E), Grade B (Plain).
Availability
Location
KenyaAuthorized to work in
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