Elizabeth Mwangi
@elizabethmwangi3
I build compliant investor onboarding and client support across fintech and banking.
KenyaWhat I'm looking for
At Trine, I support investors through communications, bank wire transfers, payment issue resolution, surveys, and webinars while turning investor insights into business improvements.
I guide individual and corporate investors through KYC/AML onboarding, conduct periodic reviews, investigate flagged transactions, and support high-risk investor monitoring.
Previously at Verto, I built KYC client profiles, completed RegTech reviews, approved applications, and helped improve onboarding cycle times for a growing global client base.
My banking background at GT Bank Kenya spans branch operations, risk controls, AML compliance, payments, customer relationships, and staff development. I bring over five years of client relations and compliance experience across banking, fintech, and investment services.
Experience
Work history, roles, and key accomplishments
Investor Support
Trine
Nov 2023 - Present (2 years 10 months)
Managed investor relations and support, including responding to inquiries, facilitating wire transfers, and conducting surveys. Handled KYC/AML compliance, investigated flagged transactions, and led product and process improvements.
Senior Client Onboarding Specialist
Verto
Apr 2022 - Nov 2023 (1 year 7 months)
Provided onboarding support to a global client base, analyzing documentation and balancing regulatory requirements. Built KYC profiles, conducted RegTech reviews, and trained teammates on compliance.
Customer Support Representative
Influx
Oct 2019 - Apr 2022 (2 years 6 months)
Responded to customer inquiries via email and chat using Zendesk, Intercom, and Gorgias. Planned training for new agents and conducted quality assessments to ensure compliance with client KPIs.
Branch Operations Head
GT Bank Kenya
Dec 2018 - Jul 2019 (7 months)
Managed branch compliance, security, and asset protection while ensuring high-quality customer service. Oversaw risk management, staff development, and branch budgets.
Customer Service Representative and Teller
GT Bank Kenya
Nov 2014 - Dec 2018 (4 years 1 month)
Processed telegraphic transfers, RTGS, foreign currency transactions, and third-party payments. Handled cash transactions, managed security items, and advised customers on banking products.
Education
Degrees, certifications, and relevant coursework
International Compliance Association
Certificate in KYC and CDD, KYC and CDD
Certificate in KYC and CDD from the International Compliance Association, completed on December 31, 2023.
Strathmore University
Bachelor of Commerce, Business Administration
Bachelor of Commerce in Business Administration from Strathmore University, completed in June 2014.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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