Open to opportunities

Jean Sufralien

@jeansufralien

Message

Tech-savvy professional with 5+ years in sales operations.

United States

Message

What I'm looking for

I am seeking a role that fosters growth, values customer relationships, and leverages my technical skills.

I am a tech-savvy and results-oriented professional with over five years of experience in sales operations, customer relationship management, and technical support. My expertise lies in identifying client needs and building lasting relationships, which has enabled me to implement CRM tools effectively to drive revenue. I have a strong background in diagnostics, business development, and communication, allowing me to bridge the gap between technology and customer success.

Currently, I work as a Tech Specialist at TazMovile, where I conduct diagnostics and repairs on various devices, enhancing service efficiency and customer satisfaction. Previously, I served as a Business Development Center Coordinator at Grieco Ford, where I managed customer interactions and optimized our CRM database, leading to increased sales conversions. My experience also includes roles in pricing analysis and sales prospecting, where I developed promotional strategies and engaged potential buyers.

Experience

Work history, roles, and key accomplishments

Current

Tech Specialist

Current

TazMovile

Nov 2022 - Present (2 years 10 months)

Conducted full diagnostics and repairs on phones, tablets, and laptops including Apple, Samsung, and Google devices. Built strong rapport with walk-in customers, upselling device protection plans and accessories.

Diagnostics Customer Service Upselling Technical Support

Business Development Center Coordinator

Grieco Ford

Sep 2019 - Present (6 years)

Managed inbound/outbound customer interactions to drive leads and appointments for dealership sales. Maintained and optimized CRM database to improve client engagement, resulting in increased sales conversions.

CRM Management Lead Generation Customer Acquisition KPI Tracking

Pricing Coordinator

The Fresh Market

Jan 2018 - Present (7 years 8 months)

Conducted pricing analysis and developed promotional strategies to align with market trends. Supported marketing initiatives and sales programs while managing operational data.

Pricing Analysis Marketing Support Data Management

BDC Representative

BDC Central

Nov 2017 - Present (7 years 10 months)

Prospected and qualified inbound/outbound sales opportunities for the auto industry. Provided high-touch communication with potential buyers to schedule consultations and increase dealership engagement.

Sales Prospecting Lead Qualification Scheduling

Education

Degrees, certifications, and relevant coursework

Lynn University

Associate of Arts, Graphic Arts

2011 - 2015

Studied Graphic Arts, focusing on design principles and visual communication. Gained skills in various graphic design software and techniques.

Atlantic High School

High School Diploma, College Prep

2007 - 2011

Completed a college preparatory curriculum, building a strong foundation for higher education. Focused on core academic subjects to prepare for university studies.