Jean Michelle Bautista
@jeanmichellebautista
Versatile professional skilled in customer service and technical support.
PhilippinesWhat I'm looking for
I am a versatile professional with a proven track record at IQOR Philippines, where I excelled in customer service and technical support. My commitment to enhancing customer satisfaction and loyalty is evident through my empathetic approach and advanced problem-solving skills. I have significantly contributed to sales growth and operational efficiency by leveraging my expertise in system configuration and client relations.
Throughout my career, I have demonstrated exceptional professionalism and critical thinking, ensuring high-quality service delivery in fast-paced environments. I take pride in my ability to manage high-stress situations effectively while maintaining professionalism. My experience includes resolving customer complaints with empathy, which has resulted in increased loyalty and repeat business. I am dedicated to creating welcoming and positive experiences for every customer I interact with.
Experience
Work history, roles, and key accomplishments
Customer Service & Technical Support
IQOR Philippines
Sep 2019 - Dec 2024 (5 years 3 months)
Provided excellent customer service and technical support, achieving high customer satisfaction and resolving escalated issues efficiently. Contributed to sales growth through upselling and resolved customer complaints with empathy, enhancing loyalty. Configured operating systems and troubleshot service and device issues.
ESL Teacher
51'TALK
May 2019 - Aug 2019 (3 months)
Educated students in English grammar and conversational speaking, providing targeted instruction on pronunciation and intonation. Enhanced speaking skills through regular practice and increased student proficiency by creating engaging activities.
Insurance Agent and Secretary
ALPHA INSURANCE AND SURETY CORPORATION
Mar 2007 - Oct 2017 (10 years 7 months)
Built strong relationships with clients through consistent communication and excellent customer service, swiftly responding to calls to resolve issues. Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Education
Degrees, certifications, and relevant coursework
Carlos Hilado Memorial State College
Bachelor of Elementary Education, Elementary Education
2002 - 2005
Grade: Dean's List
Activities and societies: Member of Music Club, Member of Dance Art
Studied Elementary Education, earning a Bachelor's degree. Achieved Dean's List recognition and received an academic scholarship.
Saint Roch Academy
High School Diploma, High School
1997 - 2001
Grade: Second Honor, Academic Excellence
Activities and societies: Recipient of Service Award, Academic Scholarship
Completed High School level studies. Received Second Honor and Academic Excellence awards, along with a Service Award and academic scholarship.
Manapla Elementary School
Elementary Education, Elementary Education
1991 - 1997
Completed Elementary Education studies. Focused on foundational academic subjects.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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