Open to opportunities

Jean Laborde

@jeanlaborde

I streamline healthcare workforce operations through standardized workflows, scheduling, and accurate operational reporting.

United States

Message

What I'm looking for

I'm looking to improve operational workflows, coordinate teams and schedules, strengthen documentation and reporting, and support efficient service delivery in a collaborative organization.

At HealthTrust Workforce Solutions, I support credentialing, scheduling, and onboarding for nursing staff while keeping high-volume healthcare operations moving smoothly.

I've standardized credentialing and onboarding workflows during organizational restructuring, reducing processing time by over 50% and minimizing errors. I also built Excel tracking tools for staffing, PTO, and bonus administration to improve reporting accuracy and speed reconciliations.

I manage 50+ candidate and client calls per day, maintain databases and termination documentation, and coordinate workflow handoffs with leadership and an offshore India team. My focus is removing bottlenecks, improving consistency, and helping teams work independently.

Earlier, I managed retail operations at Petco, grew dog training revenue by 300%, and coached frontline teams to deliver reliable customer service.

Experience

Work history, roles, and key accomplishments

Current

Office Administrator

Current

HealthTrust Workforce Solutions

Mar 2022 - Present (4 years 6 months)

Supported credentialing, scheduling, and onboarding for nursing staff, standardizing workflows to reduce processing time by over 50%. Managed high-volume candidate and client communications and built Excel-based tracking tools to improve reporting accuracy.

Excel Microsoft Word Microsoft Forms Data Management Scheduling Credentialing Onboarding Process Improvement Workflow Coordination Training Facilitation Team Leadership

Education

Degrees, certifications, and relevant coursework

Broward College

Associate of Arts, Education

2020 - 2022

Pursued an Associate of Arts in Education with relevant coursework in Educational Psychology, Curriculum Development, Classroom Management, and Instructional Technology. Applied Microsoft Excel and Forms to build assessment and tracking tools, supporting reporting, organization, and workflow efficiency.