Open to opportunities

Ellie Brock

@elliebrock

Message

I streamline healthcare and retail operations through scheduling, training, inventory control, and customer service.

United States

Message

What I'm looking for

I'm looking for an administrative or operations-focused role where I can improve workflows, coordinate scheduling, train team members, and provide organized, detail-oriented support.

At Optum Serve, I train employees, coordinate healthcare appointment scheduling, maintain HIPAA compliance, and manage facility supply requests through Nuvolo.

I've also supported high-volume operations at Macy's and Costco Wholesale, managing cash accuracy, inventory, customer concerns, employee training, medication billing adjustments, and cross-department workflows. Recognized as Employee of the Month at both Macy's and Costco, I bring detail-oriented administrative support and process improvement to every team.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Optum Serve

Oct 2024 - Present (1 year 10 months)

Trains new employees on administrative procedures and operational workflows, identifies and resolves operational inefficiencies, and coordinates with healthcare providers to optimize appointment scheduling. Maintains HIPAA compliance while handling sensitive patient information and manages monthly supply ordering through Nuvolo.

Process Improvement Scheduling coordination HIPAA compliance Nuvolo Customer Service Problem Solving Attention To Detail