Open to opportunities

Jean Enock

@jeanenock

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Dedicated customer service representative with proven problem-solving skills.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a passionate customer service representative with extensive experience in providing exceptional support to clients. My journey in customer service began at VXI Global, where I excelled as a Sales Agent Representative. I was responsible for enhancing the online presence of businesses, and my efforts led to the company achieving the highest customer service ratings. I take pride in my ability to resolve an average of 350 inquiries weekly while maintaining a focus on speed, accuracy, and volume.

In my most recent role as a Medicaid Customer Service Agent, I assisted recipients with eligibility verification and benefit questions. My commitment to providing accurate and compassionate support has consistently resulted in high call resolution rates and customer satisfaction scores. I thrive in collaborative environments, working closely with case managers and healthcare providers to streamline services and resolve escalated issues effectively.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Medicaid

Feb 2023 - Present (2 years 5 months)

Assisted Medicaid recipients with eligibility verification, enrollment, renewals, and benefit questions via phone, email, and live chat. Maintained a high call resolution rate by providing accurate, up-to-date information in a compassionate and professional manner.

Medicaid Customer Service CRM Software Case Management Healthcare Regulations Communication Problem Solving Data Entry Live Chat Support

Sales Agent Representative

VXI Global

Apr 2019 - Present (6 years 3 months)

Called business owners to help them with their online presence, adding them to Google placements, maps, and search engines for better results. Resolved an average of 350 inquiries weekly and consistently met performance benchmarks in speed, accuracy, and volume.

SEO Customer Service Sales Problem Solving Mentoring Training Communication Conflict Resolution Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Seminole High School

High School Diploma, General Studies

Completed a comprehensive high school curriculum, gaining foundational knowledge across various subjects. Developed essential academic and life skills to prepare for future endeavors.

GHI CUSTOMER SERVICE SKILLS TRAINING

Certificate, Customer Service Skills

Completed five 4-hour modules of customer service training, focusing on essential communication and problem-solving skills. Topics included greeting, transferring, and holding calls, building rapport, and managing challenging customer interactions.