xavier yance
@xavieryance
Experienced Customer Service Representative with a focus on client satisfaction.
What I'm looking for
I am a dedicated Customer Service Representative with over four years of experience in providing exceptional support to multi-national clients. My journey in customer service has been marked by a commitment to building customer loyalty and delivering creative solutions to complex problems. I thrive in fast-paced environments where I can utilize my communication skills to enhance customer experiences.
Throughout my career, I have worked with notable companies, including Health Net, where I assisted members with their health insurance coverage and claims. My role involved collaborating with providers to ensure seamless service delivery. Additionally, I have experience at Notion, where I supported users in maximizing their productivity through our application. My tenure at Indeed further honed my skills as I helped businesses find the right candidates through effective account customization.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Health Net
Apr 2021 - Present (4 years 2 months)
Worked with healthcare providers to address coverage and claims for members. Supported individuals, families, businesses, and government program beneficiaries with their health insurance needs.
Account Associate
Notion In VXI
Nov 2019 - Present (5 years 7 months)
Provided comprehensive chat support to users of the Notion web application, addressing inquiries about its features, database, and formula functionalities. Utilized Zendesk to assist users in optimizing their experience with both free and paid subscriptions.
Account Customization Specialist
Indeed In IBEX
May 2018 - Present (7 years 1 month)
Assisted businesses as an Account Customization Specialist on the Indeed platform, helping them find suitable candidates for job openings. Provided support via email using Salesforce, ensuring effective utilization of the global job board.
Education
Degrees, certifications, and relevant coursework
Southern Mindanao Institute of Technology
Undergraduate, Information Technology
Studied Information Technology at Southern Mindanao Institute of Technology. Focused on foundational IT concepts and principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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