xavier yanceXY
Open to opportunities

xavier yance

@xavieryance

Experienced Customer Service Representative with a focus on client satisfaction.

United States

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated Customer Service Representative with over four years of experience in providing exceptional support to multi-national clients. My journey in customer service has been marked by a commitment to building customer loyalty and delivering creative solutions to complex problems. I thrive in fast-paced environments where I can utilize my communication skills to enhance customer experiences.

Throughout my career, I have worked with notable companies, including Health Net, where I assisted members with their health insurance coverage and claims. My role involved collaborating with providers to ensure seamless service delivery. Additionally, I have experience at Notion, where I supported users in maximizing their productivity through our application. My tenure at Indeed further honed my skills as I helped businesses find the right candidates through effective account customization.

Experience

Work history, roles, and key accomplishments

HN

Customer Service Representative

Health Net

Apr 2021 - Present (4 years 2 months)

Worked with healthcare providers to address coverage and claims for members. Supported individuals, families, businesses, and government program beneficiaries with their health insurance needs.

NV

Account Associate

Notion In VXI

Nov 2019 - Present (5 years 7 months)

Provided comprehensive chat support to users of the Notion web application, addressing inquiries about its features, database, and formula functionalities. Utilized Zendesk to assist users in optimizing their experience with both free and paid subscriptions.

Education

Degrees, certifications, and relevant coursework

ST

Southern Mindanao Institute of Technology

Undergraduate, Information Technology

Studied Information Technology at Southern Mindanao Institute of Technology. Focused on foundational IT concepts and principles.

Tech stack

Software and tools used professionally

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xavier yance - Customer Service Representative - Health Net | Himalayas