Jean-Claude Jasselin

Lead a 100-person team across four sites, driving sales performance and commercial strategy. Translate client strategy into operational execution and manage recruitment, training, coaching, and KPI delivery.

Managed large-scale customer and sales operations for the French-speaking market, building team capability through recruitment, training, and coaching. Used KPI analysis to improve execution and support target achievement.

Delivered professional customer support to business customers in English and French across phone, chat, and email. Maintained high customer satisfaction and retention through responsive, solution-focused service.

Managed relationships with B2B customers in a technology environment, providing commercial and customer advisory support. Consulted on commercial and financial transactions, balancing customer needs with business objectives.

Managed complex customer cases across English- and French-speaking markets, providing senior-level resolution for IT, technical, administrative, insurance, financial, and accounting queries. Delivered excellent customer satisfaction through rapid diagnosis and effective problem solving.

Provided technical IT troubleshooting to French- and English-speaking business and private customers. Supported users across major technology environments including Xerox, Microsoft, and Apple.

Founded and operated a Central London food business specialising in French organic food products. Managed the complete day-to-day operation including customers, suppliers, staff, and commercial activities.

Supported the brand's international growth, contributing to expansion from approximately €6,000 monthly revenue in July 2007 to €1.25M monthly revenue in August 2011. Managed administrative and operational activities spanning recruitment, training, marketing, finance, and IT.

Managed 65 employees across the London retail operation, including 10 managers, 3 stock managers, and 2 administrators. Managed financial performance and commercial targets, contributing to a 57% London market share and a 7% increase in sales through process improvements.

Managed daily operations across three airport stores, with responsibility for teams of approximately 10 employees per location. Held end-to-end responsibility for recruitment, training, promotions, appraisals, rosters, and salaries, achieving consistent performance of 125%–137% of targets.

Increased sales by 15% through effective store management and commercial execution. Reduced storage costs by implementing a Just-in-Time inventory approach.

Managed full store operations across a multi-product luxury environment including ready-to-wear, shoes, jewellery, homeware, and watches. Managed customer experience, stock, sales, and buying activities.

Progressed from Assistant Manager to Store Manager. Managed daily sales-team operations, deliveries, inventories, staffing, and customer service, with responsibility for collection buying, recruitment, training, and financial/P&L activities.

Completed Microsoft MCSA Certification Training with a focus on Windows Systems Administration, PC Servers, and Security.

Bachelor of Arts in Business Administration from the University of London, completed in 1991.