Looking for a job

Dea Windross

@deawindross

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Bilingual Customer Success professional helping global customers succeed. Fluent in English & German.

United Kingdom

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What I'm looking for

I’m looking for a fully remote Customer Success, Account Management or Client Success role where I can build strong customer relationships, solve problems and help clients succeed. I thrive in collaborative, remote-first teams and enjoy making a positive impact while continuing to learn and grow.

I’m an experienced Customer Success and Account Management professional with over 12 years’ experience building strong customer relationships and delivering exceptional service across international B2B markets.

Before moving into the corporate world, I spent almost 20 years working in the international fashion industry in Milan, Paris and London. That experience taught me adaptability, professionalism and how to build genuine relationships with people from diverse cultures.

Fluent in English and German, I’m known for being organised, proactive and approachable, with a passion for helping customers succeed and improving the customer experience. I enjoy collaborating with global teams, solving complex challenges and building long-term partnerships based on trust.

I’m now looking for a fully remote Customer Success, Account Management or Client Success role with a remote-first company where I can make a meaningful impact while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

International Business Support

Current

Lanxess Solutions Ltd

May 2021 - Present (5 years 3 months)

Provided business support for a global chemical manufacturer by managing international B2B customer accounts across Europe and coordinating with supply chain, logistics, and production teams to support on-time delivery. Served as a proactive trusted advisor to customers across the DACH region and supported reporting, presentations, and virtual meeting coordination for international teams.

Customer Success Account Management Customer Relationship Management Customer Retention Customer Onboarding Customer Advocacy Stakeholder Management Problem Solving Cross Functional Collaboration SAP ERP Microsoft 365 Reporting And Presentations Meeting Coordination Logistics Coordination

Export Customer Service Specialist

Flint Group

Oct 2017 - May 2021 (3 years 7 months)

Managed a portfolio of international B2B customer accounts by building long-term relationships, resolving complex issues, and ensuring a strong customer experience. Coordinated with logistics, manufacturing, and commercial teams, and handled pricing, quotations, credit notes, invoicing, and returns.

Customer Service Account Management Customer Relationship Management Customer Experience Customer Retention Problem Solving Stakeholder Management Logistics Coordination Pricing Quotations Credit Notes Invoicing Returns Cross Functional Collaboration

Founder & Business Owner

Made By Dea Jewellery

Jan 2014 - Oct 2017 (3 years 9 months)

Established and managed an international jewellery business, supplying customers across the UK, Germany, USA, and Japan. Built and managed the e-commerce operation end-to-end, handling administration, customer service, supplier relationships, order fulfillment, bookkeeping, and tax returns, and created marketing materials using Adobe Photoshop.