jdmst30 User

Assisted Club Level guests with questions and directions, ensuring a friendly and polite greeting. Checked and scanned all tickets and credentials for guests entering the Club Level.

Assisted local merchants in growing sales by delivering a wide variety of items to homes and businesses. Interacted with customers and merchants daily, performing over 3,500 deliveries and generating approximately $85,000 in sales.

Provided daily assistance to clients using Ticketleap for their ticketing needs across thousands of worldwide events. Assisted in training 5 new employees and helped clients set up ticketing pages via phone, live chat, and email.

Worked as a temporary administrative assistant in the Health Sciences Core Research Facilities department. Carried out duties such as filing, copying, scanning documents, and booking conference rooms.

Provided excellent customer service by handling a high volume of inbound customer phone calls and emails for thousands of worldwide events. Trained 8 new employees on computer programs, policies, and phone etiquette.

Served food and beverages to thousands of local and out-of-town patrons and sports fans. Multitasked and worked well under pressure, managing 8-16 table sections per shift in a 400-capacity restaurant.

Implemented and set up corporate health & wellness events through cold calling, email, and weekly B2B visits. Contributed to increasing collections through marketing efforts by 10% from January to May 2018.

Acquired over 10 clients for weekly entertainment and other events. Created and updated the company WordPress website and all social media platforms weekly, increasing sales by 20% in 2016.

Increased gross sales by 10% (approximately $250,000) in 2015 through promotions, private events, and charity events. Emphasized web presence by updating websites and social media sites for both Robinson and North Shore locations.

Grade: 3.5 GPA

Activities and societies: RMU Black Student Union Academic Achievement Award, School of Business Dean's List: Spring of 2009, Fall of 2009, Spring of 2010, Fall of 2010

Obtained a Bachelor of Science in Business Administration with a concentration in Marketing. Achieved an overall GPA of 3.5. Recognized with the RMU Black Student Union Academic Achievement Award in May 2011 and consistently made the School of Business Dean's List.