Open to opportunities

kaia dutremble

@kaiadutremble

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Aspiring marketing professional with leadership experience in hospitality.

United States

Message

What I'm looking for

I am looking for a dynamic role in marketing where I can leverage my leadership skills and creativity to drive brand success and enhance customer experiences.

I am a dedicated and ambitious individual currently pursuing my education in Fashion Marketing and Marketing Management. With a strong foundation in customer service and team leadership, I have developed a passion for creating exceptional experiences for clients. My experience as a Shift Lead at Moes Southwest Grill has honed my skills in managing a team, ensuring customer satisfaction, and maintaining operational excellence.

Throughout my career, I have taken on various roles that have allowed me to grow both personally and professionally. As an Assistant General Manager at Altitude Trampoline Park, I successfully increased bookings and sales by over 50% through strategic partnerships and marketing campaigns. My involvement in DECA has further enriched my understanding of marketing principles, where I have been recognized as DECA Member of the Month and have led a team in designing a stage for a fashion show.

Experience

Work history, roles, and key accomplishments

Current

Shift Lead

Current

Moes Southwest Grill

Aug 2024 - Present (11 months)

Led a team of 3-5 employees to efficiently run shifts, ensuring customer satisfaction and maintaining store appearance. Managed cash handling, opened and closed the store, and actively engaged in upselling to enhance sales.

Customer Service Team Leadership Upselling Inventory Management

Salon Assistant

LevelSpa Salon

Aug 2023 - Present (1 year 11 months)

Assisted stylists by shampooing and blow-drying clients, ensuring a smooth customer experience from check-in to check-out. Maintained salon appearance and gained knowledge of various treatment services and products.

Customer Service Salon Operations Product Knowledge

Assistant Manager

Putt Nation

Apr 2023 - Present (2 years 3 months)

Supervised employees, handled complaints, and managed the interviewing, hiring, and training processes for new staff. Coordinated daily operations and developed menus and promotions to enhance customer experience.

Employee Supervision Conflict Resolution Hiring Training Operations Management

Assistant General Manager

Altitude Trampoline Park

Nov 2022 - Present (2 years 8 months)

Oversaw hiring, onboarding, and training processes, and developed staff schedules. Managed inventory, assisted with payroll, and utilized cash management to increase bookings and sales by over 50% through strategic partnerships and marketing campaigns.

Hiring Onboarding Training Scheduling Inventory Management Payroll Cash Management Sales Growth Marketing Campaigns

Events Manager

Altitude Trampoline Park

Aug 2022 - Present (2 years 11 months)

Planned and implemented marketing campaigns, followed up on event leads, and created weekly event schedules. Managed vendor relations and a staff of over 35 employees to ensure customer satisfaction during events.

Event Planning Marketing Campaigns Vendor Management Customer Satisfaction Scheduling Relationship Building