Jayvee De Armas

I’m a Licensing Administrative Assistant where I support licensing operations by managing communication with internal stakeholders, agents, and external partners. I maintain 100% accuracy, confidentiality, and completeness of licensing records, documentation, and reports, and I coordinate day-to-day licensing processes to keep updates aligned with team and business objectives.

Previously, I supported customers as a CSR at Concentrix and TaskUs, assisting with account inquiries, processing transactions, and resolving disputes through voice and email while maintaining data accuracy and timely follow-up. Earlier, I worked as a Telecollector at ACSI, conducting outbound calls to collect payments and negotiate repayment plans, keeping accurate records of customer interactions—experience that strengthens my problem-solving and attention to detail. I also bring leadership and community focus through roles like Co-Chapter Head and President, which reflect my commitment to collaboration, accountability, and compliance-minded decision support.