Looking for a job

Ellie Betanghol

@elliebetanghol

Onboarding, Accreditations & Licensing Coordinator Junior II at Lendi Group, creating team-adopted SOPs for Australia's mortgage industry.

Philippines

Message

At Lendi Group, I manage broker and administrator onboarding, accreditations, licensing, and renewals for an Australian mortgage business. I verify compliance documents and coordinate corrective actions when I find discrepancies.

I also manage shared inboxes and time-sensitive requests, keeping brokers, franchisees, and internal teams informed through resolution. I maintain Salesforce records and workflow documentation to support data integrity and timely processing.

I developed SOPs adopted as team references for onboarding, licensing, and renewals. They support process consistency and knowledge transfer.

Before Lendi Group, I worked in meter data operations at Meralco, investigated data discrepancies, and supported tax administration at the Bureau of Internal Revenue. I also coordinated employment program records and activities at the Department of Labor and Employment.

Experience

Work history, roles, and key accomplishments

Current

Onboarding, Accreditations & Licensing Coordinator Junior II

Current

Lendi Group

Jun 2024 - Present (2 years 5 months)

Manage end-to-end broker and administrator onboarding, accreditation, licensing, and renewal workflows, ensuring complete, accurate, and compliant documentation for an Australian mortgage business. Monitor shared inboxes, verify documents, maintain Salesforce records, and coordinate with cross-functional teams.

Salesforce Jira Service Management Broker Onboarding Licensing Accreditation Renewals Regulatory Compliance Shared Mailbox Management SOP Development Process Improvement Audit Support Stakeholder Coordination Remote Operations

Meter Data Operations & Analytics Staff

Meralco

Nov 2023 - Jun 2024 (7 months)

Retrieved, validated, and maintained meter data used for operational reporting and billing processes. Investigated reading discrepancies, reconciled field findings, and escalated data issues to protect accuracy and data integrity.

Data Validation Data Integrity Operational Reporting Billing Processes Order Monitoring Coordination

On-the-Job Trainee (OJT) - Tax Administration

Bureau of Internal Revenue (BIR)

Aug 2022 - Dec 2022 (4 months)

Handled and maintained confidential tax and property-related documents, including tax returns, property titles, and official payment receipts. Assisted the Assistant Revenue District Officer with document review, routing, and records management.

Tax Documentation Records Management Document Review Administrative Coordination Taxpayer Assistance

Healthy Economic Recovery Officer

Department of Labor and Employment (DOLE)

Aug 2021 - Dec 2021 (4 months)

Supervised government interns collecting employment and unemployment data across Rizal and reviewed submissions for accuracy. Coordinated program documentation, administrative activities, and processed payroll and Daily Time Records.

Supervision Data Collection data review Payroll Processing Administrative Coordination Documentation