Looking for a job

Marcia Ashby

@marciaashby

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Dedicated hotel management professional specializing in front desk operations and guest satisfaction.

Zimbabwe

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What I'm looking for

I am seeking guest-facing hotel roles where I can use my front desk, reservation, and customer service skills in a collaborative, guest-focused environment with opportunities to advance.

I am a dynamic hotel management professional with a Bachelor’s in Travel and Tourism and hands-on experience across international hotel front desks. I consistently deliver exceptional guest experiences through attentive service, accurate transaction handling, and effective communication.

My work history spans front desk and guest-facing roles at international properties, where I resolved guest issues, managed reservations, and maintained professional front desk operations under pressure. I combine time management, teamwork, and problem-solving to improve customer satisfaction and operational flow.

I bring a proactive, flexible approach and a commitment to fostering positive relationships with guests and colleagues. I am motivated to contribute to a cohesive team and a welcoming atmosphere while continuing to grow in hotel management.

Experience

Work history, roles, and key accomplishments

Front Desk Agent

Crowne Plaza Indianapolis-Dwtn-Union Stn

Nov 2023 - Dec 2024 (1 year 1 month)

Handled incoming calls and transactions accurately while resolving guest complaints using problem-solving techniques to maintain high customer satisfaction. Delivered friendly front-desk service and supported lobby operations to enhance guest experience.

Guest Service Cash Handling Problem Solving Time Management Communication Conflict Resolution

Front Desk Clerk

Holiday Inn

Jan 2022 - Sep 2023 (1 year 8 months)

Greeted and welcomed visitors professionally while managing multiple tasks and directing incoming calls, providing high levels of customer service to all guests. Maintained front-desk operations to ensure efficient service delivery.

Multitasking Customer Service Communication Time Management Teamwork

Front Desk Agent

Grand Beach Inn

Jun 2018 - Sep 2018 (3 months)

Answered guest inquiries and calls promptly, assisted with reservations and room selection, and maintained an organized front desk to ensure a professional lobby appearance. Issued room keys and supported guest check-in/check-out procedures.

Reservations Phone Support Check Out Customer Service Cash Handling Attention To Detail

Waitress

Danny’s Bar and Restaurant

Feb 2017 - Jul 2017 (5 months)

Provided high-quality customer service in a fast-paced environment, managed multiple orders and processed cash and card transactions accurately. Assisted guests with menu selections and ensured timely service.

Customer Service Order Taking Multitasking Time Management Communication Teamwork

Waitress

Salamis Bay Conti Hotel

Jun 2015 - Sep 2015 (3 months)

Monitored tables and fulfilled guest requests, handled closing duties including cash counts, and followed food safety and sanitation standards to maintain service quality. Recommended menu items to enhance guest dining experience.

Food Safety Cash Handling Multitasking Customer Service