Jay Da Soul

I’m a customer-focused professional with 5+ years of experience in call center, front desk, and customer support environments. I bring a calm, solution-oriented approach, built for high-volume interactions and complex customer concerns, while keeping service experiences strong.

In my TurboTax (Contract) role, I provided product and technical support to customers using TurboTax software. I handled tax-related inquiries, account access, and navigation issues, guided customers step-by-step through filing processes, and ensured accuracy—while de-escalating frustrated customers with empathy and clear communication.

At DSTAT Medical Center, I managed high-volume inbound calls using multi-line phone systems, scheduled appointments, and maintained accurate patient records with confidentiality and compliance. Earlier, as a Concierge at Four Points Hotel, I resolved guest concerns quickly and professionally, and as a Customer Account Executive at Comcast, I handled billing inquiries, service issues, and customer complaints while performing basic technical troubleshooting.

Across every role, I’ve documented interactions in CRM systems for continuity and compliance, kept communication professional, and maintained high service standards in fast-paced settings. I’m at my best when I can troubleshoot, problem-solve, and deliver accurate, dependable support from start to finish.