Jay Da Soul
@jaydasoul
Customer-focused customer support professional skilled in CRM, troubleshooting, and de-escalation.
What I'm looking for
I’m a customer-focused professional with 5+ years of experience in call center, front desk, and customer support environments. I bring a calm, solution-oriented approach, built for high-volume interactions and complex customer concerns, while keeping service experiences strong.
In my TurboTax (Contract) role, I provided product and technical support to customers using TurboTax software. I handled tax-related inquiries, account access, and navigation issues, guided customers step-by-step through filing processes, and ensured accuracy—while de-escalating frustrated customers with empathy and clear communication.
At DSTAT Medical Center, I managed high-volume inbound calls using multi-line phone systems, scheduled appointments, and maintained accurate patient records with confidentiality and compliance. Earlier, as a Concierge at Four Points Hotel, I resolved guest concerns quickly and professionally, and as a Customer Account Executive at Comcast, I handled billing inquiries, service issues, and customer complaints while performing basic technical troubleshooting.
Across every role, I’ve documented interactions in CRM systems for continuity and compliance, kept communication professional, and maintained high service standards in fast-paced settings. I’m at my best when I can troubleshoot, problem-solve, and deliver accurate, dependable support from start to finish.
Experience
Work history, roles, and key accomplishments
Provided product and technical support to customers using TurboTax software, assisting with tax inquiries, account access, and filing navigation. Guided customers step-by-step to ensure accurate submissions, de-escalated concerns with empathy, and documented interactions in CRM systems.
Receptionist
DSTAT Medical Center
May 2010 - Mar 2015 (4 years 10 months)
Managed high-volume inbound calls and provided front-desk support to patients and visitors. Scheduled appointments, maintained accurate patient records, performed administrative data entry and filing, and ensured confidentiality for sensitive information.
Concierge
Four Points Hotel
Aug 2007 - Apr 2010 (2 years 8 months)
Delivered exceptional guest service, handled special requests, and resolved concerns quickly and professionally. Coordinated with internal teams and external services when needed while maintaining calm, solution-focused communication in high-pressure situations.
Handled billing inquiries, service issues, and customer complaints while performing basic technical troubleshooting. Updated and maintained customer records in internal systems to ensure high satisfaction through clear, effective communication.
Education
Degrees, certifications, and relevant coursework
North Miami Beach Senior High School
High School Diploma, High School
Earned a high school diploma at North Miami Beach Senior High School.
Availability
Location
Authorized to work in
Job categories
Skills
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