At DODIASteel Works, I managed relationships with domestic B2B and B2C clients for spiral staircases, railings, and window railings. I coordinated each client’s journey from requirements and quotations through order processing, delivery, and post-sales support.
At Western Rubbers India Pvt Ltd, I managed 30–35 international B2B clients and coordinated 30–40 monthly air and ocean shipments. My work helped maintain an approximately 85% repeat-client rate, while prioritizing follow-ups improved B2B email response efficiency by 50%.
At Capita, Ventura, I handled more than 80 customer inquiries and complaints a day across email, live chat, and social media, maintaining a 96% customer satisfaction rate. I also supported customers with returns, refunds, order updates, and product recommendations.
Earlier, at Nivara, I managed day-to-day customer service and accounts-related activities and maintained filing systems and office inventory. I use Zendesk CRM, HubSpot, Excel, and Google Sheets for customer, order, and operational work.
