Jayamuruga KarthikeyanJK
Open to opportunities

Jayamuruga Karthikeyan

@jayamurugakarthikeya

Customer success and operations specialist with 4+ years of experience.

India

What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for professional growth and development.

I am a customer-focused professional with over four years of experience in customer success, operations, and program coordination. My expertise lies in managing end-to-end customer engagement, addressing both technical and non-technical queries, and aligning internal resources to efficiently resolve client issues. I have a proven track record in stakeholder coordination, CRM systems, and escalation handling, which has allowed me to drive adoption across customer journeys.

In my current role as an Academic Coordinator at Rajalakshmi Institute of Technology, I deliver comprehensive learner lifecycle support, including onboarding, scheduling, grievance redressal, and feedback tracking. I ensure quick turnaround and resolution of customer issues through various support channels. My collaborative efforts with internal teams have significantly improved service quality, supported hiring initiatives, and coordinated successful placement drives. I am passionate about using data-driven insights to enhance customer satisfaction and retention.

Experience

Work history, roles, and key accomplishments

GI
Current

Academic Coordinator

GUVI (HCL Initiative)

Jan 2022 - Present (3 years 5 months)

Managed end-to-end learner lifecycle support, including onboarding, scheduling, and grievance redressal, while resolving customer issues via ticketing systems, live chat, and voice support. Collaborated with internal teams to enhance service quality, coordinated placement drives, and conducted process audits to drive operational improvements.

NE

Project Associate

NPTEL - E-Learning

Jan 2021 - Dec 2022 (1 year 11 months)

Managed full-cycle operations for NPTEL semester courses, from setup to result declaration, and developed Python automation scripts for student data handling and reporting using MySQL. Coordinated with external clients and academic institutions to customize processes, facilitated bulk communication campaigns, and identified areas for process improvement.

Education

Degrees, certifications, and relevant coursework

RT

RAJALAKSHMI INSTITUTE OF TECHNOLOGY

B.E MECHANICAL ENGINEERING, Mechanical Engineering

Studied Mechanical Engineering at Rajalakshmi Institute of Technology. Focused on core engineering principles and their applications.

NE

NPTEL - E-Learning

Certificate, E-Learning

Completed various e-learning courses through NPTEL, focusing on enhancing technical and professional skills. Gained expertise in specific areas relevant to career development.

Tech stack

Software and tools used professionally

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