Jayamuruga Karthikeyan

I am a customer-focused professional with over four years of experience in customer success, operations, and program coordination. My expertise lies in managing end-to-end customer engagement, addressing both technical and non-technical queries, and aligning internal resources to efficiently resolve client issues. I have a proven track record in stakeholder coordination, CRM systems, and escalation handling, which has allowed me to drive adoption across customer journeys.

In my current role as an Academic Coordinator at Rajalakshmi Institute of Technology, I deliver comprehensive learner lifecycle support, including onboarding, scheduling, grievance redressal, and feedback tracking. I ensure quick turnaround and resolution of customer issues through various support channels. My collaborative efforts with internal teams have significantly improved service quality, supported hiring initiatives, and coordinated successful placement drives. I am passionate about using data-driven insights to enhance customer satisfaction and retention.