Jayamuruga Karthikeyan
@jayamurugakarthikeya
Customer success and operations specialist with 4+ years of experience.
What I'm looking for
I am a customer-focused professional with over four years of experience in customer success, operations, and program coordination. My expertise lies in managing end-to-end customer engagement, addressing both technical and non-technical queries, and aligning internal resources to efficiently resolve client issues. I have a proven track record in stakeholder coordination, CRM systems, and escalation handling, which has allowed me to drive adoption across customer journeys.
In my current role as an Academic Coordinator at Rajalakshmi Institute of Technology, I deliver comprehensive learner lifecycle support, including onboarding, scheduling, grievance redressal, and feedback tracking. I ensure quick turnaround and resolution of customer issues through various support channels. My collaborative efforts with internal teams have significantly improved service quality, supported hiring initiatives, and coordinated successful placement drives. I am passionate about using data-driven insights to enhance customer satisfaction and retention.
Experience
Work history, roles, and key accomplishments
Academic Coordinator
GUVI (HCL Initiative)
Jan 2022 - Present (3 years 5 months)
Managed end-to-end learner lifecycle support, including onboarding, scheduling, and grievance redressal, while resolving customer issues via ticketing systems, live chat, and voice support. Collaborated with internal teams to enhance service quality, coordinated placement drives, and conducted process audits to drive operational improvements.
Project Associate
NPTEL - E-Learning
Jan 2021 - Dec 2022 (1 year 11 months)
Managed full-cycle operations for NPTEL semester courses, from setup to result declaration, and developed Python automation scripts for student data handling and reporting using MySQL. Coordinated with external clients and academic institutions to customize processes, facilitated bulk communication campaigns, and identified areas for process improvement.
Education
Degrees, certifications, and relevant coursework
RAJALAKSHMI INSTITUTE OF TECHNOLOGY
B.E MECHANICAL ENGINEERING, Mechanical Engineering
Studied Mechanical Engineering at Rajalakshmi Institute of Technology. Focused on core engineering principles and their applications.
NPTEL - E-Learning
Certificate, E-Learning
Completed various e-learning courses through NPTEL, focusing on enhancing technical and professional skills. Gained expertise in specific areas relevant to career development.
Availability
Location
Authorized to work in
Job categories
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