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@gameruser

B.Tech CSE graduate with experience in customer success, operations, and stakeholder management in global environments.

India
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What I'm looking for

I’m looking to grow in customer success and operations, partnering cross-functionally to improve workflows, protect SLA compliance, and deliver excellent stakeholder outcomes while contributing to data-driven KPIs.

I recently completed my B.Tech in Computer Science and began my professional journey as a Customer Success Trainee at a property management company serving U.S.-based homeowner associations. During my internship, I managed operations for 14 associations representing over 600 homeowners, handled 400+ service requests and 300+ board tasks, and supported customers through phone calls, emails, and stakeholder coordination. I regularly worked with homeowners, board members, vendors, banks, insurance providers, and legal teams while assisting with operational documentation, meeting coordination, escalation management, and vendor invoice follow-ups. Throughout my internship, I received 15+ client appreciation reviews for my communication, responsiveness, and problem-solving approach.

Alongside my professional experience, I completed projects in Python and Flask, which strengthened my technical and analytical skills. During college, I also served as Secretary of the Entrepreneurial Development Cell, where I organized industry events, managed sponsorships, coordinated with speakers, and led public relations activities.

I'm passionate about customer success, operations, and solving real-world problems, and I enjoy working in fast-paced environments where I can collaborate with people, continuously learn, and create meaningful value for customers and the organization.

Experience

Work history, roles, and key accomplishments

PL
Current

Customer Success Trainee

PropVIVO India Pvt. Ltd.

Oct 2025 - Present (9 months)

Managed end-to-end operations for 14+ U.S.-based homeowner associations by coordinating third-party communications, resolving 300+ stakeholder cases, and maintaining strict SLA compliance. Created process workflows and documentation for internal audit compliance and supported executive board planning and annual budgeting using performance data.

JE

Event Coordinator

JUET Youth Club & EDC

Jan 2023 - Jan 2024 (1 year)

Directed technical setup, workflow planning, and operational execution for university-wide flagship events. Coordinated event operations to support end-to-end delivery.

Education

Degrees, certifications, and relevant coursework

Jaypee University of Engineering and Technology logoJT

Jaypee University of Engineering and Technology

Bachelor of Technology, Computer Science

2022 - 2026

Pursuing/complete a B.Tech in Computer Science at Jaypee University of Engineering and Technology from Aug 2022 to May 2026. Relevant coursework included Data Analysis and Database Management Systems (DBMS).

Tech stack

Software and tools used professionally

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